Customer Ratings & Reviews
Customer reviews
Rating 4.6 out of 5 stars with 1357 reviews
(1,357 customer reviews)to a friend
Rated 1 out of 5 stars
Did not install the tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad said I would have to tear out the wall and put in more studs. I had another company install. They didn’t have to tear out anything. I will need to be refunded what I paid for installation.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hello howranw – I’m sorry we weren’t able to get that install completed for you. Safety is our top priority, and if the Agent felt that the mounting wouldn’t be stable enough without those extra studs, we wouldn’t be able to perform the mounting. Under our Return & Exchange Promise, and uncompleted services should be refundable. If your purchase was made in a store, please visit that store. If the purchase was online, you can visit a store or call us at 1-800-GEEKSQUAD (1-800-433-5778) to get that refund processed.
Rated 1 out of 5 stars
Not need
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This did not happen, mounting bracket and wires were existing all that was done is tv hung on existing bracket and existing wires connected!!
I would recommend this to a friendRated 1 out of 5 stars
Overcharged - cancelled
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Found an AFFORDABLE, competent professional on Thumbtack who installed two TVs in two different rooms for a fraction of the price! (No wires showing)
No, I would not recommend this to a friendRated 1 out of 5 stars
Warranty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Keep trying to add a warranty on my credit card when I am not getting anything from them. Did it 2 months in a row. Enough is enough
No, I would not recommend this to a friendRated 1 out of 5 stars
Send Geed Sqaud Member Next Time
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't send independent contractor, send a Geek Squad member next time. They take pride in their work. Much better service and experience in Shreveport.
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for your feedback on this. In some situations, we do use third-party installers to make sure that our coverage ares is as wide as possible and we can accommodate as many clients as possible. We're sorry if you had a poor experience with a third-party team. Please call us at (800) GEEKSQUAD or (800) 433-5778 so we can discuss this with you.
Rated 1 out of 5 stars
Upsale
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed in the service. Waited a week fir Geek Squad. When they showed up price to have TV mounted doubled. They did nothing because I wouldn't agree to new price.
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad no show for install.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad no show after at least 2 reschedules. Had to use a local installer
No, I would not recommend this to a friendRated 1 out of 5 stars
Very disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not satisfied. It took 3 days to get my tv mounted. Tech was not experienced and superviser non responsive
No, I would not recommend this to a friendRated 1 out of 5 stars
Long wait
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.a very long wait time scheduling job itself, if cancel the job it takes longer time to your mone back to Credit card
No, I would not recommend this to a friendRated 2 out of 5 stars
I'm sad that I had to pay for this
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like the service, if I was only paying the original 100 bucks to get the tv installed I would be fine with that . You can find people to install your tv for 60 to 80 bucks. Them adding these extra 100 bucks for different thing was annoying. I ended up having to pay 300 bucks for my tv mounting because it was over a fire place and my tv was more than 51in. I did it anyway because my tv was brand new and I didn't want to risk it. If I move though. I will def get someone to do it for me.
No, I would not recommend this to a friendRated 1 out of 5 stars
Appointment never showed or called 2 Nd time
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible they never called nor showed last week and trying to contact them worst customer service wver
No, I would not recommend this to a friendRated 1 out of 5 stars
GEEK SQUAD DID NOT SHOW
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.WORKS GREAT SO FAR, EASY TO INSTALL AND HAVE HAD NO PROBLEMS. GEEK SQAUD DI NOT SHOW
No, I would not recommend this to a friendRated 1 out of 5 stars
No service ever provided
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never got it done. No one contacted me regarding this service and I never received a refund..
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad failed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installed said it would be too hard to install and that should get an electrician.
No, I would not recommend this to a friendRated 3 out of 5 stars
Didn't really want to pay for this
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't really want to have to pay extra for this considering I paid for so much more, but the mount job was perfect so no complaints so far.
No, I would not recommend this to a friendRated 1 out of 5 stars
Does not work well
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The geek squad was very nice and patient with us but something is not right. We have problems everyday
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It’s always frustrating when issues arise shortly after an appointment. We'd like to help get these problems resolved. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Worst Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They will not show for confirmed appointments! They should be ashamed to offer this service.
No, I would not recommend this to a friendRated 1 out of 5 stars
should not have charged extra. standard install
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a standard installation into a sheetrock wall over 2x4 studs. I was upset that they charged extra
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for leaving this review. It sounds like there may have been some confusion around your TV mounting and we would love to clarify whatever we're able. Our Premium TV mounting does including mounting a bracket to a standard-frame wall. Anything additional, such as above a fireplace, or mounting onto a custom surface would require an additional charge. If you have questions about this, please call us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Terrible service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Could not get them to bring me the correct items... Cancelled the order
No, I would not recommend this to a friendRated 1 out of 5 stars
I had to help
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Even though I paid for advanced install only one guy showed up and I had to help. Oh I will never recommend!
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hello, Kvrogers1, We want our customers to experience a professional and easy mount installation. We certainly do not want our agents asking our customer for assistance on a install. I recommend speaking with our agents by contacting (800) Geek-Squad or at (800) 433-5778. Our agents would be happy to speak with you regarding your install experience.