Customer Ratings & Reviews
Customer reviews
Rating 4.6 out of 5 stars with 1357 reviews
(1,357 customer reviews)to a friend
Rated 1 out of 5 stars
Bad in store service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was never installed but I was charged for it. Very bad customer service
I would recommend this to a friendRated 1 out of 5 stars
Install not completed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.He didn’t need this, so this should have been credited back to my account.
I would recommend this to a friendRated 1 out of 5 stars
Poor installation. Sloppy work!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not satisfied with installation process. Two installers came out and job is still not finished.
No, I would not recommend this to a friendRated 1 out of 5 stars
Can't use remote where the cable box was placed.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have to move around to find a place get the remote to work for the cable box on the back of the TV.
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad Customer Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not do what was promise and Gave alot of excuses. Lost a days pay waiting for service not done.
No, I would not recommend this to a friendRated 1 out of 5 stars
Terrible!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They have not shown up for the scheduled delivery and installation
No, I would not recommend this to a friendRated 1 out of 5 stars
Worst service ever
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The engineer messed the mount. He hanged it on drywall for months until we noticed it.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We're sorry that there was an issue with your TV mounting. Please give us a call at (800) GEEKSQUAD or (800) 433-5778 so we can discuss this and see if we can help out.
Rated 1 out of 5 stars
Geek Squad was awesome
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The charge for this service is BS; Don’t pay for this!!
No, I would not recommend this to a friendRated 1 out of 5 stars
Subpar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not greatest job I have seen. The job doesn't look like a professional work.
No, I would not recommend this to a friendRated 1 out of 5 stars
Horrible experience !!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible Experience will never recommend Geek Squad Again!!
No, I would not recommend this to a friendRated 2 out of 5 stars
Definitely not worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They didn't get all the wires in the wall. It looks sloppy
No, I would not recommend this to a friendRated 1 out of 5 stars
Excellent service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad installed my new TV on Drywall above my Fireplace. They did a great job and were very professional.
I would recommend this to a friendRated 1 out of 5 stars
Get with the times
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad is not with the times. Brand new house with a gas fireplace that vents behind the fireplace and not up. Watched house being built and the wall 4 ft above the fireplace is the same as any other wall in the house. There is no risk for mounting above the fireplace. They need to review their $99 charge and why it would be charged. If it is not a brick and mortar fireplace this extra $99 should not be charged. Get with the times Geek Squad....
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hello SkidzRule – Thank you for your feedback on the pricing of our fireplace mounting service. We really appreciate you taking the time to share your perspective on our pricing, and the value of the sevice. I hope that you’ll use Geek Squad again the next time you need your technology serviced. I’m confident we’ll impress you with the service we provide.
Rated 1 out of 5 stars
TV Mount
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Price was too high and the wall outlet was partially covered limiting to one socket.
No, I would not recommend this to a friendRated 5 out of 5 stars
Fireplace Mount
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Since I had the TV over the fireplace, it is a needed product, don't go w/o it!
I would recommend this to a friendRated 5 out of 5 stars
Professionals
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Geek squad are very professional installers. Recommended!
I would recommend this to a friendRated 1 out of 5 stars
not done
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.never completed. i had to keep pushing the date then the pndemic happened and bb just mrked this as complete. bs.
No, I would not recommend this to a friend