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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 1729 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers recognize that the furniture assembly service generally provides a smooth and efficient experience. Many customers highlight the speed and overall quality of the assembly and installation. However, some customers have reported issues with door alignment and missing parts. A few customers also expressed concern about having the necessary tools for assembly.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 51 Showing 1,001-1,020 of 1,729 reviews
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Great TV stand

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a great experience wth the Geek Squad assembling the TV stand, it looks great and we love it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my new computer desk

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents assembled everything for me. Lots of room for 2 monitors, Meraki phone, etc. Even had room for a desk lamp! Enjoying the desk alot!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad assembly excellent.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my new TVs and put together my new TV stand. They are very helpful and efficient and have made my life much less complicated by doing these things for me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Grest service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product was delivered, setup and removed debris. Overall great Best Buy experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    very pricey with the add ons $180 item was $516 in

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    three added costs to deliver and install when one more reasonable single charge could have been more appropriate. you need to develop a more reasonable approach to large items like this which most of us couldn't assemble ourselves if we wanted to.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Set up did not require 3 people

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wasn’t too happy with the pricing in getting the desk set up but had no choice but to pay it. I’m not happy with the quality of the desk as the glass in the keyboard tray continues to fall out. I assume the assembly was incorrect I would like to end the nightmare and return the desk and request a partial refund on the assembly. Too expensive for a small desk

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were most efficient and personable. They did an excellent job in assembling and installing the TV set. Also, they were helpful in giving me pointers in the effective enjoyment of the new set.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad put the stand together quickly

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2 GS agents removed my large cumbersome projection TV then proceeded to build my new stand. They carefully unloaded the 65 inch TV. And the proceed to I service me about the TV and voice control. They were very professional and friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mr

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Person who assembled was nice but he miss guided me because it was damaged and replaced the damaged part he told me I will get some discount but I yet not get it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad set up my new stand and hooked up the TV and explained everything to me. Would not have been able to do this myself.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth every penny

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The crew of two arrived on time and emails/phone calls kept me very much in the loop. Both were very courteous and protective foot ware was used in the house. The assembly was quick and cleanup restored room to original condition. Professional and polite from start to finish.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good geek service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek did a great job assembling my tv stand and setting up my tv. He also explained how to use the new remote.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are always wonderful! Always onetime and informative.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love the Geek Squad!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad was on time and worked very hard on putting together the furniture I bought. They also did a fabulous job mounting a new TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV STAND

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2 gentlemen were professional and fast with the service. They showed attention to detail.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad assembled my TV stand and speaker syst

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everyone worked so hard to ensure that I was satisfied. Mike Jose Jalill. They visited several time so that I understood and was comfortable working my new system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is very well trained

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians were very courteous and respectful. Damien was very knowledgeable and efficient. I am happy with the quality of their service.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Depth too shallow

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV bench was put together with no problems. The problem came when they tried to put the TV on the bench... The depth was not great enough to accommodate the TV's stand. As a temporary solution I placed two shelves sunder the TV legs and on top of the bench. This is an unacceptable solution... Please contact me!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Very nice TV stand

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fireplace tv stand looks GREAT! GEEK SQUAD put the together and did a very GOOD job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squard is the best!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents that were assigned to our job were the best ever and Best Buy should be proud of employees like these gentleman!

    I would recommend this to a friend