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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 1731 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers recognize that the furniture assembly service generally provides a smooth and efficient experience. Many customers highlight the speed and overall quality of the assembly and installation. However, some customers have reported issues with door alignment and missing parts. A few customers also expressed concern about having the necessary tools for assembly.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 69 Showing 1,361-1,380 of 1,731 reviews
  • Rated 5 out of 5 stars

    Knowledgeable friendly installers.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers did everything we asked. They were friendly, gave good advice, and did not rush. Great service.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    ups and downs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent who came to my home not only could not diagnose an issue with one of the pieces of the equipment; but was incredibly rude. I asked politely for an update since we were approx 4.5 hours into the installation. What followed was a series of nasty, condescending remarks that there was nothing he could do, "You could get the new part yourself," etc. I find that for someone in my home who is kind to my husband but rude to me to be completely unacceptable. The next agent that came several days later to replace the part was wonderful, very sweet and knowledgeable and fixed the "unsolvable problem" in minutes. Out of 3 encounters with the geek squad in my home, the first and last were very knowledgeable and friendly. I only hope whoever was there for the majority of the install never has to return to my home, he is not welcomed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech that came to setup was just great he knew exactly what he was doing and was extremely cordial

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They came in and installed the tv. They were very professional and walked me through everything when the hooked up the tv

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad installed my tv

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the geek squad installed my tv and set up my remote and surround sound and did a great job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Assembled my TV stand

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    quick, courteous and very professional!! Arrived on time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Well made, well packed and easy to assemble

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    we put the cabinet together and it was quite easy. Very impressed with how well made and packed for safety.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The guys were great installed everything quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were great super efficient quick and explained everything I needed to know.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Radarr

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mounted my 75 inch samsung and hooked up all the components

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Did great job with furnute

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The assembled the furniture and removed all the packaging in a reasonable expected time froame.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The men installed the stand quickly and efficiently. They were prompt and extremely nice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A must have for the mechanically challenged.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very glad I purchased this service. I never would have been able to assemble this myself.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Polite and professional.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Who wants the hassle of assembling furniture? These folks did a great job, were polite and clean.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is No 1

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad worked efficiently and answered the questions I had.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    People were very helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two workers were amazing! They made sure to not damage my floor. They were kind and helpful.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Looks nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pleased with cabinet but very expensive to be put together

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The set up was effortless!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very impressed with the expertise/knowledge of the Geek Squad snd very pleased with the service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Was Leary about using the Geeks. Soon changed my m

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad team that came to our house were “OUTSTANDING “ I would highly recommend them to everyone .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love TV and furniture is working great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys that delivered the TV and later new Stand were very nice and courteous would want there help again thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had geek squad assemble an entertainment center, they discovered it was broken and took it back to the store for me!

    I would recommend this to a friend