Customer Ratings & Reviews

Wasn’t sure why the top board of my TV stand is not secure.

The furniture set up service is wonderful. I purchased a TV and stand for my parents and didn't want them to fumble with the set up. There was a little issue with setting up the appointment. The description says to wait for an email, which never came. After calling customer service, the appointment was easily set. Someone called to verify the appointment a few days prior to the day, and also on that morning to confirm and let me know they were on their way. My parents were happy with the service they received, especially the hauling away of their old TV. The only thing they noticed was that the set up person came without tools, or didn't use any in the set up of a TV stand, so there is a small gap in the stand.

The agents assembled the furniture with little/no problem.

I have always purchased my TV's through Best Buy because I trust that I am getting what I am paying for. I wanted to upgrade my TV and would need a console table to put the TV on. I was so excited to see that Best Buy offered furniture assembly. I made my purchase on 1/29 and was supposed to have the delivery, install and assembly on the 5th. A few days before the date, I received a call saying that the console table wouldn't be available until the 7th and that the tech could come out on the 8th between 7 AM and 1 PM. At 12:50, there was no call from the tech to say they would be here. That's when my nightmare started. I called Best Buy, I called the assembly company. No one could get a hold of the tech. That night the tech called me at 6:30 PM saying he would be here between 1:00 and 4:00 on the 9th. At 2:00 PM on the 9th the tech calls and says that the console table is not available and may be available on the 13th. I called in today to see if I could make a change in the console table that I purchased because it was actually showing as available on the 24th. Best Buy told me that I couldn't make any changes to my order because it's still showing "in transit" to my house. It's not in transit. It's not available. After more than 20 hours of trying to get some type of response from Best Buy and the Assembly company, I finally tried to cancel my order. But guess what???? THEY CAN'T CANCEL THE ORDER BECAUSE IT'S SHOWING IN TRANSIT!!! I finally got a manager on the line to cancel and he said he will send it over for processing. Which I can guarantee will take 24-48 hours to cancel. This has been a complete nightmare and I will NEVER again purchase assembly & install from Best Buy. I thought I was getting someone directly with Best Buy and not this subcontractor whose customer service skills from the call center and the technician is atrocious. No one cares that I have nothing to show for my purchase except a hole in my bank account. Never again.

The Geek squad mounted my projector and screen and installed my wall mount speakers. Works as expected. Con- they damaged the sheet rock (horizontal hole) but never acknowledged it. I painted over it but unfortunately it’s still noticeable

The only drawback was they didn't hook up the internet to the TV

Good service, professional, completed in timely manner.

Products are good so far and the man who assembled my stand was very nice and professional. I felt like the best buy personnel was very unprofessional though and I would expect better service for the amount i paid.

friendly , answered questions and helpful when I called him

Installation time had to be postponed, because product was not in stock.

Geeksquad was on time and put together my product professional and without any issues. No problems at all.

Fit my needs - but do wish it came in different colors

The Geek Squad workers were on time, did a great job assembling the furniture and were very pleasant.

GOOD JOB ON TIME DELIVERY NO DAMAGE TECHNICIAN VERY GOOD

The crew did a poor job of assembling the unit. Many screws were not used; the back cover is already coming off.

Had to wait close to a month for the delivery, best buy would cancel on me every other day, then when its finally delivered, its damaged so it was taken back, i still dont have the rv stand & i just find out I'm being charged for it! Smh Absolutely ridiculous service, not a good experience at all!

Some of the parts were put together crooked. Scratchers were left on presently refinish hardwood floors from dragging large parts. Would have been helpful to have a second person for assistance.

After mounting the TV the squad left in a hurry and didn't train us on the operation and setting.

Geeks knew the products, but was not happy for charging me for a cable, that was supposed to have been installed on a previous call, but they installed the wrong cable, thus TV was not working properly.

1st time broke what they put together when showed pics best buy semt a replacement and when team came to assemble they didn't bring tools