Customer Ratings & Reviews
- SKU:
- 3690334
Customer reviews
Rating 4.7 out of 5 stars with 1729 reviews
(1,729 customer reviews)Rating by feature
- Value4.2
Rating 4.2 out of 5 stars
- Quality4.3
Rating 4.3 out of 5 stars
- Ease of Use4.3
Rating 4.3 out of 5 stars
Rated 2 out of 5 stars
The finish is not good.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It has places on it where the finish it not good. I got a color pin, but it does not cover good.
This review is from Add-On Entertainment or Office Furniture Assembly
No, I would not recommend this to a friendRated 1 out of 5 stars
geek squad left install messy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.8-7-2020 Called best buy after install because they left my install messy box and foam was left in in my house in a very untidy way the Roseville Mi, location keep me on hold when I called back to let them know they hung up on me several times and would not answer the phone.
This review is from Entertainment or Office Furniture Assembly
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. We expect our Agents to offer exceptional service and communication. We do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Shoddy work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents spent an inordinate amount of time trying to assemble the cabinet and started to run late for their next install they didn’t finish my installation. If I didn’t call and report it the parts would be still laying on my cocktail table
This review is from Add-On Entertainment or Office Furniture Assembly
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. We expect our Agents to offer exceptional service and communication. We do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
TV stand was never delivered?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hoping I don't get charged for a TV stand and assembly that I never received. I ordered it in store and paid for assembly as well. NEVER DELIVERED, SCARES ME TO THINK I WILL GETTING CHARGED FOR THIS!! SO MUCH WASTED TIME ON CALLS, EMAILS AND DISCUSSIONS WITH THE STORE. EVEN THE GEN MGR!!!
This review is from Add-On Entertainment or Office Furniture Assembly
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for taking time out of your day to share your concerns about your purchase with us over this medium. We’re sorry to hear that your TV stand wasn’t delivered or assembled as initially expected. We’d be happy to help point you in the correct direction to get further assistance with this. Please reach out to us using one of the contact methods noted at the bottom of this page: https://www.bestbuy.com/site/electronics/customer-service/pcmcat87800050001.c?id=pcmcat87800050001.
Rated 1 out of 5 stars
Geek squad very nice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The geek people were very nice the piece of furniture they were assembling was not
This review is from Entertainment or Office Furniture Assembly
I would recommend this to a friendRated 1 out of 5 stars
800 geek squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the geek squad guy that came to our house to set up was good. the store did not set up our follow up calibration appointment we already paid for. I called to set it up and was on the phone for 38 minutes. The rep said she would call me back AND I have not heard from her. We still don't have an appointment!!!!!!!!!
This review is from Add-On Entertainment or Office Furniture Assembly
No, I would not recommend this to a friendRated 1 out of 5 stars
Horrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery company they hire is horrible. Damaged my property and after a month, I still haven't gotten a call to fix my damage by Sedwick who is their insurance company
This review is from Entertainment or Office Furniture Assembly
No, I would not recommend this to a friendRated 1 out of 5 stars
They were somewhat inept.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.In the assembly of the entertainment center, they acted like they had never put one together before. I should have asked them to give me the assembly instructions before they left.
This review is from Entertainment or Office Furniture Assembly
I would recommend this to a friendRated 1 out of 5 stars
Geek squad would not enter premises.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Agent refused to enter my Son's apartment over what a tenant said. Computer desk was not installed. Had to install it ourselves.
This review is from Entertainment or Office Furniture Assembly
No, I would not recommend this to a friendRated 1 out of 5 stars
Horrible Service!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never showed up to assemble my fireplace! Never called! I had to find out on my app that it was canceled for the 6th time!!!
This review is from Entertainment or Office Furniture Assembly
No, I would not recommend this to a friendRated 4 out of 5 stars
Furniture assembly and TV haul awY
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only issue was service person did not record of it
This review is from Furniture Assembly
I would recommend this to a friendRated 1 out of 5 stars
TV Stand
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They didn't do the assembly and weren't aware they needed to or that it was purchased. Just left with a stand I wound up taking back
This review is from Add-On Entertainment or Office Furniture Assembly
No, I would not recommend this to a friendRated 1 out of 5 stars
Where is my Geek Squad service?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No one came to my house to put my furniture together. No phone call or anything.
This review is from Entertainment or Office Furniture Assembly
No, I would not recommend this to a friendRated 1 out of 5 stars
TV stand was defective.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV stand defective and there was no cooperation with the store Manager on getting replacement. Had to suspend payment on my credit card until this problem is resolved.
This review is from Furniture Assembly
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.they kept rescheduling to the least three days to get it delivered and when they did show up they didn't want to put my stand together a lot trouble and pain
This review is from Entertainment or Office Furniture Assembly
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You send the wrong person to install my elliptical machine and did not know how to install the machine. The person was told it was furniture insulation
This review is from Entertainment or Office Furniture Assembly
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It's always frustrating when an appointment does not go as expected and communication falls through. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Do not depend on them for good service.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible service product never assembled your service is terrible
This review is from Entertainment or Office Furniture Assembly
No, I would not recommend this to a friendRated 1 out of 5 stars
Undelivered.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Geek Squad was not able to connect everything we purchased as it was not delivered.
This review is from Entertainment or Office Furniture Assembly
I would recommend this to a friendRated 1 out of 5 stars
Geek squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Agent was rude and not trained well easily aggravated and a screw is coming through the front
This review is from Entertainment or Office Furniture Assembly
No, I would not recommend this to a friendRated 1 out of 5 stars
I asked them to to touch wire and they did .
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.She wasn't polite and telling her not to touch wires they did and knock out my cable. They were only to put stand together not touch what they did....need to listen
This review is from Entertainment or Office Furniture Assembly
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Catt – That doesn’t sound like the kind of experience we want to provide when we perform a service. Was your Agent able to get everything back together? Please give us a call at 1-800-GEEKSQAUD (1-800-433-5778) to discuss this further, and see if we can get someone back out to get that wire fixed if needed.