Customer Ratings & Reviews
- SKU:
- 3690334
Customer reviews
Rating 4.7 out of 5 stars with 1729 reviews
(1,729 customer reviews)Rating by feature
- Value4.2
Rating 4.2 out of 5 stars
- Quality4.3
Rating 4.3 out of 5 stars
- Ease of Use4.3
Rating 4.3 out of 5 stars
Rated 1 out of 5 stars
Not correct information given
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Asked 3 times if service was available at my location. Was told yes three times but after paying was told I was out of service area. Getting refund has not been easy either.
This review is from Furniture Assembly
No, I would not recommend this to a friendRated 1 out of 5 stars
Installation of office equipment.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not come when scheduled. Did not call to reschedule never heard from them.
This review is from Entertainment or Office Furniture Assembly
No, I would not recommend this to a friendRated 1 out of 5 stars
Never showed up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never showed up for the scheduled appointment or any rescheduled appointments. Never called me to say they weren’t coming
This review is from Entertainment or Office Furniture Assembly
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It's always frustrating when an appointment is not up to standards and having your Agent miss visiting your home at the scheduled time is not a good way to start a business relationship. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope that you will give us a chance to make it right and reach out to us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Don’t buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV wasn’t mounted properly . Utter waste of money!
This review is from Entertainment or Office Furniture Assembly
No, I would not recommend this to a friendRated 1 out of 5 stars
Review 4
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Technicians were not able to fix on tv stand and they said it is product defect
This review is from Entertainment or Office Furniture Assembly
No, I would not recommend this to a friendRated 1 out of 5 stars
worst install and delivery service ever!!!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not keep appointment time and multiple call were very confusing on when they would show up!!!
This review is from Add-On Entertainment or Office Furniture Assembly
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hello Ken,
Installation appointments oftentimes require our customers to take time away from work or other engagements, so I can absolutely understand your frustration if we missed your appointment and I apologize for it. I hope things have been taken care of since, but if that's not the case please give us a call at 1-800-GEEK-SQUAD so we can address it further.
Rated 1 out of 5 stars
tv wall mount
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.moved and had geek squad remount. have large screws exposed and the tech didn't care that it's that way. I don't feel valued as a customer.
This review is from Add-On Entertainment or Office Furniture Assembly
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad assembled my tv stand and tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed in the way technicians handled my installation so frustrated!!!!!!!!!
This review is from Add-On Entertainment or Office Furniture Assembly
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for taking time out of your day to share your thoughts with us. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
They suck
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never buy anything from them again. Still waiting for geek squad to at least call back
This review is from Add-On Entertainment or Office Furniture Assembly
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for sharing this with us, Baller. Communication is certainly important when you’re seeking service, so I’m very sorry for any lack thereof up until this point. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778 so we can further support you on this.
Rated 1 out of 5 stars
Not assembled
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Delivered but not assembled. Tried to get some h e l.p. But to no a Vail
This review is from Entertainment or Office Furniture Assembly
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for taking the time to provide a review. Purchasing new furniture for your home is always exciting, and in some cases, that may require assembly. Often, that can be a cumbersome task, which is why Geek Squad does offer an optional furniture assembly service for a fee. If this was something you’d selected during the purchase process, we’d certainly want to determine why the work was not completed. For further assistance, please connect with us at (800) GEEKSQUAD or (800) 433-5778. An Agent will be able to review your order details with you.
Rated 1 out of 5 stars
The representative Geek Squad named Kyle
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I won’t never recommend Geek Squad representative named Kyle to anyone.
This review is from Entertainment or Office Furniture Assembly
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking the time to share this feedback. Furniture assembly can be quite a bit of work, so it's nice to leave it to our Geek Squad Agents! It sounds like things may not have gone well though. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
AWFUL, AWFUL, AWFUL
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Complete mess and had to ask me for a screwdriver.
This review is from Add-On Entertainment or Office Furniture Assembly
No, I would not recommend this to a friendRated 1 out of 5 stars
NOT WORTH IT
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased furniture assembly and when he got there, he wanted $215 more to mount the TV to the stand that we bought from them. The stand came with a mount not 2 inches off the table itself. He also wanted extra to haul off the old TV which is included in the original Geek Squad package I bought. Will never buy from them again much less use the Useless Squad. I could have done that all for free myself if I didn't work so much. NEVER AGAIN. NOT WORTH IT! DON'T USE IT.
This review is from Furniture Assembly
No, I would not recommend this to a friendRated 1 out of 5 stars
I hope to never have to deal with Best Buy Again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I ordred a TV stand and Geek Squad assembly. Geek Squad was scheduled but didn't show. When inquiring I was told that the service was not paid for, so I paid again and re-scheduled. After checking, I found that I HAD paid. Spent the last several hours speaking to various Geeks, but still don't have a good answer. I hope the Geek shows up this time. I will never do business with Best Buy again.
This review is from Furniture Assembly
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi bontruckee –
It’s disappointing and concerning to hear there was an issue or miscommunication about the status of your service and its scheduling. We absolutely don’t want our Clients paying twice for the same service, and if this is something that is still unresolved please reach out to us at [email protected] so we may assist you if needed.
Rated 1 out of 5 stars
ON HOLD/CAN NOT GET A HUMAN VOICE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have never been able to schedule the GEEK Squad. On hold forever and ever long distance from Canada to get work scheduled at my home in Houston.
This review is from Furniture Assembly
No, I would not recommend this to a friend- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Fast, clean, and courteous
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I paid to have Best Buy assemble my TV stand because I have a bad back, and I needed it assembled at the time they delivered it with the new TV. The two installers did a perfect job and cleaned up every bit of packing material when they were done.
This review is from Add-On Entertainment or Office Furniture Assembly
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Geek Squad had installed my TV and TV stand
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They're awesome and delivery was great. They talked me through everything that they were going to be doing.
This review is from Add-On Entertainment or Office Furniture Assembly
No, I would not recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Awesome Fireplace TV stand.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love my fireplace tv stand. I use it every night while watching tv. It is the next best thing to having a real fireplace.
This review is from Entertainment or Office Furniture Assembly
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Tech assembled TV stand and looks amazing.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tech was very professional, new exactly how to put all the pieces together and assembled the TV stand without any issues in a good amount of time.
This review is from Entertainment or Office Furniture Assembly
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Geek Squad
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents were extremely knowledgable and professional. They took the time to ensure all was working properly before they left.
This review is from Entertainment or Office Furniture Assembly
I would recommend this to a friend