Customer Ratings & Reviews
- SKU:
- 6930018
Customer reviews
Rating 4.7 out of 5 stars with 361 reviews
(361 customer reviews)to a friend
Customers are saying
Customers praise the Add-On Home Wi-Fi Setup for its overall performance and successful completion of the task. Many customers appreciate the connectivity, mentioning that all their devices were successfully connected. Additionally, customers value the ease of use, highlighting that the technicians took the time to explain how to use everything.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Geek Squad support sucks!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I tried to get help over the internet and by phone and could not get anyone to tell me how to hook up my new router. I used to be able to get Geek Squad help that way and they were very helpful but now I guess they can't be bothered. I couldn't even get anyone by phone. It's now all automated and you can't actually speak to a person anymore. Totally discouraged with the total disregard I received.
No, I would not recommend this to a friendRated 2 out of 5 stars
Fair
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They set up everything But I text them to answer some question because I am very slow on the network I got NO REPONDS I call waited on line 30 minutes so I hang up
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate you taking the time to write this review. It’s always frustrating when tech doesn’t work the way we expect it to, and it sounds like you need some additional questions answered. We have Agents standing by to help. For support with this, please email [email protected]. Please be sure to include a summary of your concerns and your full name, email address, and phone number in your email.
Rated 1 out of 5 stars
Did not connect Wi-Fi to all systems
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Could not/ did not connect TIVO systems nor printer to wi-Fi network.
No, I would not recommend this to a friendRated 2 out of 5 stars
Service worth buying!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Glad I got as both recent installs didn’t go smoothly. Glad Geek Squad was handling.
I would recommend this to a friendRated 1 out of 5 stars
Beware of third party companies
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.One star b/c Geek Squad sent out a third party company. The guy was lazy and mounted the wrong bracket, tv too high, and did not give me the option to hide wires behind the wall. Will be filing a formal complaint. Have had fantastic experiences with actual Geek Squad employees.
I would recommend this to a friendRated 2 out of 5 stars
Expected more
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had geek squad come and hook up new wifi router and the guy specialized in home theater. Not pleased ato all.
No, I would not recommend this to a friendRated 2 out of 5 stars
i do not see where it is any better.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I should not have gotten this. It does not seem to work any better than what i had before.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Getting the most out of your network is important, and I apologize if you're not seeing any improvements after your networking service. Please give us a call at 1-800 GEEKSQUAD (800-433-5778) or chat with our Online Support Agents at https://goo.gl/GKo6XN for help in addressing any remaining technical concerns. Thank you for sharing your experience here.
Rated 1 out of 5 stars
Waste of time.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Agents could not do work. The woman I spoke with on the phone could understand me, and misunderstood what I needed. I will not shop Best Buy again. Bye Bye.
No, I would not recommend this to a friendRated 1 out of 5 stars
WiFi Repeaters
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Geek Squad was unable to get my WiFi repeaters working. I was not pleased with their assistance. I had to select one star because I had to not because I wanted to!!
No, I would not recommend this to a friendRated 2 out of 5 stars
Home install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would not use this unless you can't install the product yourself.
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek Squad failed to correctly install mesh router
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Mesh router setup was done incorrectly. Caused a lot of problems with all my wireless gadgets. Very stressful
I would recommend this to a friendRated 1 out of 5 stars
Don't need network setup but still being charged
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The security camera products are good. Just not happy about the installation process and charges. Almost 1.5 months, the charge still not yet reversed as promised.
No, I would not recommend this to a friendRated 1 out of 5 stars
This didnt work out for me.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not only did the Geek Squad not work out I have been on the phone for hours and still not received the refund I was promised for the Geek Squad charges.
No, I would not recommend this to a friendRated 1 out of 5 stars
They couldn't make it work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They tried to set it up with my internet provider, but couldn't get it to connect. My nephew did it a couple days later with the same information the Geek Squad had.
No, I would not recommend this to a friendRated 1 out of 5 stars
geek squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.geek squad agent tried to add home wi-fi to my directv apps
No, I would not recommend this to a friendRated 1 out of 5 stars
Charged but not done
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Modem was NOT SETUP but was charged for service...
No, I would not recommend this to a friendRated 1 out of 5 stars
they could not do it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.they did not set it up right and told me to just disconnect my nest sensor
No, I would not recommend this to a friendRated 1 out of 5 stars
still waiting
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.is still sitting on floor in patio.since 12/15 2019
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thank you for getting in contact with us. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778 to provide us with more information so we can best help you.
- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Geek Squad Agent helped me with all my tech equipn
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Agent Robert Loung, worked on resetting my wi-fi and made sure my Televisions (3) my tablets (2) - laptop (2) (all purchased at Best Buy, we’re all responding with my wi- fi. He made the appropriate technical adjustment. All is working great. Agent Robert is very thorough and extremely professional. He provides professional advice on my selected items I purchase at Best Buy, and I have been very happy with my purchases. I have all the confidence in Agent Roberts skills, experiences and knowledge assistance in all my communications, media, etc , technical products.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Success, finally!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was my third in-home Geek Squad service for the same, previously unsuccessful, set-up. The agent spent some 2½ hours on the project and successfully got all devices working correctly with the new Wi-Fi. Thank You!!! Everything is still working as he left it, one month later.
I would recommend this to a friend