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Customer reviews

Rating 4.6 out of 5 stars with 1399 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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92%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 1,399 reviews
  • Pros mentioned:
    Cable management, Overall performance

    Rated 5 out of 5 stars

    Convenient

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best eay to route cables behind walls. Professional looking with zero clutter.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad: TV Wizards with Booties

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    **"Geek Squad: TV Wizards with Booties"** Geek Squad’s white-glove service made my TV and sound bar installation a breeze. They were fast, professional, and even wore booties to keep my floors spotless. They took the time to explain the TV’s features, ensuring I was set for epic viewing. Highly recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    I’m-Wall Extension Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently had an in-wall power extension installed by Geek Squad and I am very pleased with the results. The technician arrived on time and was very professional. He explained the process to me in detail and answered all of my questions. The installation was quick and clean, and the technician cleaned up after himself. I am very happy with the way my new power outlet looks. The entire process took about 30 minutes. I was very happy with the way the technician handled the installation and I would definitely recommend this service to others. Here are some of the things I liked about the installation: The technician was professional and knowledgeable. The installation was quick and clean. The technician cleaned up after himself. The technician was knowledgeable, professional and he took the time to explain the process and answered my questions.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Tv installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service, excellent customer service and communication.

    I would recommend this to a friend
  • Pros mentioned:
    Cable management, Overall performance

    Rated 5 out of 5 stars

    Geek squad provided excellent service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The "kit" comes with a small saw, some rings to fill the holes, and cabling. The Geek Squad cut three holes in the wall, mounted the 'wall plug" ran all cabling through the holes for TV and voila: a TV wall-mounted with no power plug or cables visible. My wife is really happy not to see any cables or wiring.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv mount.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ashley and Nou came and did our install for a wall mounted tv. They did an excellent job of informing us of the pros and cons of the wall mount. They were professional and very helpful. I would definitely recommend them for future purchases. Great job!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guys from Geek Squad did an excellent job installing. It looks great and it aligned perfectly. They ere very professional and cleaned up after installation. 1would definitely use them again. I am 64 year old female and can't lift this tv for install. This is a great service offered by Best Buy!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek Squad lead by Kristopher solved everything!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best buy Geek Squad showed up with Kristopher and his team and they were perfect in all aspects, from customer service to expertise. They executed the task with pure precision and provided us with great education on how to use the product we purchased. Our Samsung 85” frame TV is looking like a dream come true thanks to them.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Ingenious tech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent had to figure out how to get or DirecTV streaming power cord out of sight without putting it into the wall (against code”. Some thought, Velcro tape and a spare power strip allowed the cord to be hidden. Very pleased

    I would recommend this to a friend
  • Pros mentioned:
    Cable management

    Rated 5 out of 5 stars

    Geek Squad in home service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did an amazing job hanging my flat screen television and hiding all of the wires.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek Squad for the Win!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Team was very qualified and professional! Got my In wall mount done quickly and looks like the house came with it!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Awesome deal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good TV just what I was looking for would recommend to any customers looking for a big screen TV.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Works just fine!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works just fine! Got it ti install inside a sanus receptacle box behind the samsung frame tv.

    I would recommend this to a friend
  • Pros mentioned:
    Cable management

    Rated 5 out of 5 stars

    Clean and Neat Set-up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did a magnificent job in delivering and mounting the tv and they also connect/pass all the cables from the back of the tv through the wall to my Denon receiver and all my @klipsch speakers & subwoofer-making the setup neat and clean! I totally recommend this service to any/everyone who want a clean/neat entertainment setup!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents mounted my TVs with precision and professionalism. They explained all features. Helped with install of digital apps. Extremely kind guys!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Installation of Tv on Wall

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect installation. The only thing is one of the worjers stated we had to use spectrum and tge sont remote. That it was too complicated to just use the sony remote. I just said ok. When he keft i sent up the dony temote eadily with my spectrum box and works great. Dont need 2 remites. The sony remote is grand.

    I would recommend this to a friend
  • Pros mentioned:
    Cable management

    Rated 5 out of 5 stars

    Geek Squad did a beautiful job on my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They installed the in-wall power kit very carefully and did a beautiful job hiding all my cables for me--including all the extra HDMI cables I purchased so I'd have easy access to them whenever I need them later on. Also cleaned up everything at the end and helped me move my furniture back. Overall were super nice too.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Spencer with Geek Squad is awesome!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Geek squad agent Spencer was amazing, he was quick and did the service perfectly. My Tv set up was amazing!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    An easy breezy install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    By far one of the best installs I've ever had on a TV. They were professional. They arrived on time. They were clean kind and very helpful

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    As promised!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation was quick, well done, and the services left no mess at the end. Very happy.

    I would recommend this to a friend
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