Customer Ratings & Reviews

Installer was unable to use this because it's needed on an exterior wall. Was poorly advised by BB to purchase

never happended - complte disaster drove 45 mins in person to store on 8/19 to get the correct items and was sold wrong items, when they arrived on 8/25 they said it was the wrong unit, rescheduled but the next folks were 3rd party and didn't have notes or 6' cables necessary to complete correctly. I called store and was not satisfied.

They brought and installed the wrong tv, i noticed a few days later because of the input was not working at 4k 120hz.

Cut a huge hole in my wall. Had to file a claim that took months to cover the repair.

This ended up never taking place because the sales representative had no clue what he was doing or talking about other than trying to up sell me audio stuff for my tv and a best buy monthly subscription. He screwed the order all up. Never again

Your agents did not show up as scheduled to install TV. Customer service provided was unacceptable as no one seemed to care we waited 14 hours for installation and continued to refuse to give an alternative time to reschedule Installation. All items returned.

The agents did not have the expertise and said they could not run electrical. They wanted to leave everything outside the wall. I asked them to leave it and hired someone else. They told me it was Best Buy policy, but my brother hired Geek Squad and got the install done properly in his area.

We paid extra just to hide those filthy wires behind the wall so it doesn’t look bad. However, after getting that service done from expert as well mostly its outside and looking worse so now we are looking and trying to find and spend more on floating tv stand so that we can hide those wires. Anyways never taking that service again.

I don’t understand why the installer, geek squad Giovanni, did not install the in wall service thatbi paid for with my tv mount installation. It looks absolutely horrible. Worse job ever. He took advantge if my mother because she was home alone and didnt speak up about the service.

Both indoor antennas were installed without the power amplifier that came with them. That's why it is only receiving a couple of OTA channels instead of several. Texted back to the installer to let him know that he needs to come back to complete the installation, but didn't receive any reponse, even though were texting back and forth before that.

Poor tv mount with cables showing plus router not hidden behind TV as requested

I have been waiting for an installation for over a full month. It also looks like they lost my TV. They give you a 12-hour range and don't show up at all. They also don't respond or acknowledge emails, calls, or chats.

Never happened! Technician couldn't do it because power was on another wall. Never removed the service charge for the installation either. Tried getting hello from customer service to be told that services show as performed when they could clearly see the wall mount had been returned.

The people that came to my house for very family but I am not happy because my TV has not been working properly since and they have not helped me at all

Poor quality installation. Dirty job. Rude people.

0 stars, beyond poor. Service totally misrepresented by call center who made appointment. Tech said he couldn't touch wiring in wall over fireplace. Had to call an electrician and pay for service twice. TV looked terrible with wires hanging down side of wall. No satisfaction from my complaint. Will never use Best Buy or Geek Squad again.

I was told that this was the best product but I could have used the one I had brought from Walmart and it would have been the same.

Did not Finish the job????????????????????????????

At the time of purchase i requested an in wall power connection and it was noted as such. But they forgot to tell me that i needed to purchase a separate in wall kit for it and because of that this work could not get done. Very frustrating and disappointing Tirthankar Choudhuri

Despite being told over the phone that Best Buy could move my power and cable outlets, they could not. So I wasted a day off from work only to be told they couldn't do it without a kit. The person I spoke to on the phone should have told me I needed a wall kit before I wasted my time and the tech's time.