Customer Ratings & Reviews
- SKU:
- 3519732
Customer reviews
Rating 4.6 out of 5 stars with 1400 reviews
(1,400 customer reviews)Rating by feature
- Value4.5
Rating 4.5 out of 5 stars
- Quality4.5
Rating 4.5 out of 5 stars
- Ease of Use4.5
Rating 4.5 out of 5 stars
Rated 1 out of 5 stars
Very Upset w/charge at Installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was very upset to find out for the first time (at the time of the installation) that we had to pay extra for the In-Wall Power extension, etc. Why isn't this discussed at the store level instead of learning about this at the installation. The lack of this information made my experience undesirable.
No, I would not recommend this to a friendRated 1 out of 5 stars
Installation not the best!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The installer cut the holes in the correct place but instead of fishing the cords between the drywall and the insulation, he tore out the insulation; one would think he would know to leave the insulation in place. Also, the installer was messy and never cleaned up in spite of his having the appropriate vacuum to do so.
No, I would not recommend this to a friendRated 1 out of 5 stars
Power install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wall power was never installed because it was older house
I would recommend this to a friendRated 1 out of 5 stars
Wall Mount Installation and Wiring
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Completely messed up my entire TV setup and did not install part that they came to “install.” Incorrectly re-installed tv lights and randomly taped wires to back of tv.
No, I would not recommend this to a friendRated 1 out of 5 stars
Unable to install.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The geek squad that came over to install said they couldn’t do it due to fire block.
I would recommend this to a friendRated 1 out of 5 stars
Disappointing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never showed up! When called by the service agent they said they didnt have the equipment. They didnt require any equipment.
No, I would not recommend this to a friendRated 1 out of 5 stars
The absolute worst rescheduled 3 times
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst in home service in the Ouachita parish .They don't care anything about you only their time matters to them.if you schedule them dont ever expect them to show up.
No, I would not recommend this to a friendRated 1 out of 5 stars
Not as promised
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My salesman stated, you will not see any wires. He failed to mention I would see the power cord plugging into any existing socket. Highly disappointed
I would recommend this to a friendRated 1 out of 5 stars
In wall power extension
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst service and waste of money! My husband had to fix the horrible mess, and we weren’t even informed about the proper equipment needed. Definitely not recommending.
No, I would not recommend this to a friendRated 1 out of 5 stars
Never again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ll never buy anything from Best Buy again. Salesman said they would do everything (and paid for what I thought was everything) but when the tech called on his way he said “no we don’t do any of that”. Yet my neighbor had “everything” done by the geek squad.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for sharing your experience here. As a shopper, I can appreciate how important it is to receive accurate and knowledgeable advise during my store visit. I apologize for any disappointment, and recommend speaking directly to a store manager at the location where your service was purchased as the best route for any questions you may have.
Rated 1 out of 5 stars
Required 2 visits from Geek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was expected to do all of the HDMI cable work myself before the installers would return and complete the installation.
I would recommend this to a friendRated 1 out of 5 stars
GEEK SQUAD Failed miserably
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very UNSATISFIED! Said they couldn’t do the install. NEVER received my $350.00 credit back to my account. Plus they left the product with me and said I had to return it???
No, I would not recommend this to a friendRated 1 out of 5 stars
Upset
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t know because the installer said he could not mount it to my wall after I purchased Total Tech
No, I would not recommend this to a friendRated 1 out of 5 stars
Soundbar fiasco
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Asians were not prepared to mount sound bar did not bring the right equipment the first time I had to reorder equipment myself and equipment was too expensive
No, I would not recommend this to a friendRated 1 out of 5 stars
Rude installer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The installer never installed anything and was actually a rude SOB.
No, I would not recommend this to a friendRated 1 out of 5 stars
Terrible Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This job was not completed and now they refuse to refund my money. Don’t consider using this service. There are others who can do the job.
No, I would not recommend this to a friendRated 1 out of 5 stars
Horrible people
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Canceled on me twice horrible Horrible people horrible people horrible people horrible people horrible people
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst service possible. Sales person to installers are worst customer service.
No, I would not recommend this to a friendRated 1 out of 5 stars
Installer didn’t have it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I paid for (2) of these but when the installer arrived to mount both tv’s to the wall he didn’t bring these with him so I can’t give an actual review on these.
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Hey Albert. Thank you for taking time to share this with us! I'm sorry to hear that part of the installation didn't happen. If you would still like these done or just want a refund for the services, please reach out to your local Best Buy store and let us know! You can find information about your local store at www.bestbuy.com/storelocator. We hope to better serve you next time!
Rated 1 out of 5 stars
seemed like a novice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.they did a very poor job with this, the box was so big they couldn't put into my wall, and drilled 5 holes and almost punctured a pipe, not happy
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. We expect our Agents to offer exceptional service and communication. We do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.