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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 1400 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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92%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 70 Showing 1,381-1,400 of 1,400 reviews
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Good & Bad!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation was great Scheduling was a headache

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Couldn’t ask for more

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent did a wonderful job. He was quick and efficient with his work. Had the project done in no time. He was also very pleasant, informative and knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Job!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys are the best. My situation was a bit tricky and they stayed to make sure that not only it worked as how I envisioned it, but also that I could easily use my new TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quickly, easily and didn't leave a mess!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed my TV and flawlessly connected my devices

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quality Plus!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Service and Excellent Installation ! Very pleased with workmanship and attitude of GEEK Squad service providers!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sal was fantastic!!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sal Delgado and his asst. were fabulous and so very helpful. I really appreciated their explanations which were very clear on how to use the remote and TV properly. I give them five stars!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and efficient

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were great! They made sure everything was taken care of before they left

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Prompt and efficient

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good team and service was pleasant as expected

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geeks are good!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geeks did a great job. I have had them to my house several times. Always good work and respect.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad did a great job.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did a great job installing the wall wiring option that hid all of my wires nicely.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professionalism

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs were fantastic and very knowledgeable on equipment. Would recommend to friends and family.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great squad!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great customer experience from the install team. Thank you!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Install

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thank you for your service and support for the install.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad for the win!!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The squad mounted my tv and connected it to everything in the house!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Could not rate

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not use due to item blocking my wall. So could not rate

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Additional service was pricey

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A bit pricey to thread the Blu-ray player cord through the wall.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice touch

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I had my first flat screen hung on the wall, this service was not available from Geek Squad. So glad they have made this available.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Installation of tv

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They made a mistake and put a big hole that had yet to be fixed. They said someone would come fix it and it’s not fixed yet. It is a new luxury building and I have to pay for that.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Geeks squad

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They weren’t able to complete the service, we were refunded without issues.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Geek Squad messed up my wall

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The person that came out to put in wall extension started cutting into the wall without asking me where to put the outlet. When I told him to stop, he started arguing with me about placement. This kid was a mess. He didn't even hook everything back up after the job. I should have known when he walked in with a screw driver and small hand saw. Not even a tool box or vacuum, like the guys that installed the TV. I had to clean up after the mess he made. I contacted customer service and was supposed hear back from this kids manager and never heard back. Now I am left finding contractor to fix the wall. Not so easy to do these days.

    No, I would not recommend this to a friend