Customer Ratings & Reviews
Customer reviews
Rating 4.6 out of 5 stars with 530 reviews
(530 customer reviews)to a friend
Rated 2 out of 5 stars
Ok service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure I would pay for this again. They did the setup, but I ended up redoing after they left. It might be good if you know nothing about a tv, but if you have basic skills, you can save some money on this one.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We want our customers to feel like they are getting the best of the best when they have services done by our Geek Squad. We'd love to chat with you more to hear more about your experience. We'd just need you to give us a call at (800) GEEK SQUAD which is (800) 433-5778.
Rated 5 out of 5 stars
knows what they are doing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So glad I had them set up would of been a nightmare but they came in and before you know it was up and running. clean up went over how to use everything and was one happy person.
I would recommend this to a friendRated 5 out of 5 stars
The Geek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These guys are great. They were professional and very neat. The set up time was fast and they arrived at the requested time. I would definitely recommend using the Geek Squad.
I would recommend this to a friendRated 5 out of 5 stars
They are professionals
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hooked up what they could cause I wasn't ready with internet connection upgrade and had a bad remote control so considering all that was my fault they did awesome work!!
I would recommend this to a friendRated 1 out of 5 stars
Absolutely Poor Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Complete screw up. Scheduled an appointment in the 'narrow' window from 12:00-4:00 pm. Received a call around 3:00 pm indicating that there would be a delay. The new scheduled window would be between 4 and 6 pm. A no show...naturally. Called the manager at the location of my purchase. After a few holds and hang ups. I finally got through only to be told it's a different department and that he'd have to look into this further and call back. Still waiting for that call back. Complete bush league service. I will find it hard to return to BestBuy now! Utter waste of time and service levels have completely deteriorated.
No, I would not recommend this to a friendRated 2 out of 5 stars
Tv setup
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the 4k tv that has 4 HDMI connections and they left things connected the way it was instead of utilizing these and now I have to disconnect and reconnect every time I want to play the PS4.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .I apologize that your system was not set up the way that you were expecting it to be. We offer a variety of TV and audio set-up options. It sounds like either the service was not completed as expected, or, perhaps, the wrong service was purchased. We would be happy to look into the type of service that was purchased and see what options might be available to you. To get in touch, please call us at 1-888-433-5778.
Rated 5 out of 5 stars
Great service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy delivered and set our new tv and receiver for us. They came on the day as scheduled and were on time. They were fast and efficient
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad setup went just fine
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Used the Geek Squad to deliver and setup my new purchases. Delivery was right on time. Setup went without a hitch. Will use them again.
I would recommend this to a friendRated 1 out of 5 stars
Unorganized
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this service and when they came out they didn’t know what they were supposed to do because they used a 3rd party vender. Called store and even though they had record of the purchase of this service 3 different people articulated 3 different things what the services included. It took 4 different trips from a combination of Geek Squad and their 3rd party Vendors to get right. Then Best Buys GM kept blaming their 3rd party vendor. Horrible! Your the ones who are using them.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for sharing your Basic Audio Setup experience here. I apologize for what is clearly a disappointing experience, as our expectation is that your service is completed correctly the first time. Please contact our team at 1-800 GEEKSQUAD (800-433-5778) if there are any remaining setup concerns that we may be able to help with.
Rated 5 out of 5 stars
Great service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Highly recommend it. Professional work, they let you know how to operate system after set up. Highly recommend it.
I would recommend this to a friendRated 5 out of 5 stars
The guys did a great job for us.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Over the years of Best Buy purchasing we have become very comfortable and always extremely happy for with service.
I would recommend this to a friendRated 2 out of 5 stars
Could not hook up with my existing stereo system.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad installed the TV but could not hook it up to my existing stereo system. I had to replace the $1000. receiver since it was out of date.
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .As an avid movie-watcher, I can appreciate wanting to get the best out of my home theater system while also working within my budget where possible. I apologize if our team wasn't able to make that older component compatible with your new TV. Our team at 1-800 GEEKSQUAD (800-433-5778) is standing by to try and help with any remaining questions you have around your service.
Rated 5 out of 5 stars
Professional Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good service and professional. they did a good job and clean up all the mess during the installation process.
I would recommend this to a friendRated 2 out of 5 stars
ok i could done the work myself
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.ok i mite could done the work myself .these tvs are smart to day world so the tv did most of the work not so much the geek squad .
No, I would not recommend this to a friendRated 5 out of 5 stars
Easy Peasy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was awsome they did it all from delivery to adjustments necessary for all the windows in our room.
I would recommend this to a friendRated 5 out of 5 stars
great install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ed Fitzgerald,geek squad agent, is very conscientious, always calls you back, if you have a problem
I would recommend this to a friendRated 5 out of 5 stars
Great sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I already had a BOSE speaker system, so Geek Squad connected and calibrated it. It sounds great.
I would recommend this to a friendRated 2 out of 5 stars
Setup not working as expected
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The technicians were very cooperative but the set up is not working as expected and is difficult to get blue ray player playing.
I would recommend this to a friendRated 5 out of 5 stars
great service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.no mess...knew what they were doing..A1 service..only way to go is to have them set it up.
I would recommend this to a friendRated 2 out of 5 stars
Learning slowly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Team did a good job setting up my system, but I expected more help on how to use the features. Been flying alone!
No, I would not recommend this to a friend