Customer Ratings & Reviews
Customer reviews
Rating 4.6 out of 5 stars with 530 reviews
(530 customer reviews)to a friend
Rated 5 out of 5 stars
Great job
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Resolved multiple physical constraints in the installation. Tied in existing components.
I would recommend this to a friendRated 5 out of 5 stars
geek squad was great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.geek squad was great. they were helpful in helping me navigate all of my new equipment.
I would recommend this to a friendRated 2 out of 5 stars
Nice TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not finished with setup needed 2 HDMI Cables where or the Greek Squad? to finish want they started!
No, I would not recommend this to a friendRated 2 out of 5 stars
nothing special
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the geek squad basically took the sound bar out of the box and connected it to the tv... nothing special here
No, I would not recommend this to a friendRated 2 out of 5 stars
Not the best Experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had the Geek Squad do multiple installs and in both cases they had to come back and fix issues.
No, I would not recommend this to a friendRated 2 out of 5 stars
Surround sound not calibrated
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.yes my surround sound works, but why didn't the techs use the audio equipment to calibrate the system?
I would recommend this to a friendRated 5 out of 5 stars
Set up perfected
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They perfected how all my equipment works together with the remote
I would recommend this to a friendRated 1 out of 5 stars
Bad customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We did not get what we paid for. A third party was sent to install our new TV and it was not set-up as we instructed them to do. We paid to have our TV mounted and that did not happen. We paid to have three systems installed and that did not happy. They were in and out to drop off the TV and no set up. Very unhappy customer.
No, I would not recommend this to a friendRated 5 out of 5 stars
Geek Squad is the best
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad installed everything. They're #1 in my book.
I would recommend this to a friendRated 5 out of 5 stars
Mht Basic Audio Set-up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The folks know what they are doing and setup was easy.
I would recommend this to a friendRated 5 out of 5 stars
Great guys!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They has the tv in and set up in less tha 1/2 hour!
I would recommend this to a friendRated 2 out of 5 stars
Basic audio set-up.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Too much money for basic audio set-up. It is easy to do on your own.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Cayenne360 – I’m sorry to hear that you didn’t find value in your Audio Set-Up. I hope that the quality of work was good, however, and that you’ll consider using the Geek Squad the next time you run into a technology issue you can’t solve yourself.
Rated 2 out of 5 stars
Wasnt happy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Again was very disappointed in the service we received
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .I appreciate you taking the time to share your experience with our Home Theater Setup service and apologize if it was not completed to your satisfaction. Please give us a call at 1-800 GEEKSQUAD (1-800-433-5778) for help with this. If the service was purchased through a local Best Buy store location, you may also wish to speak with a member of the store management team to explore options around your service.
Rated 1 out of 5 stars
They called a sub contractor to install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I paid for “Geek Squad” not a random guy to come into my home. Who they sent was a contractor for Direct Tv. He was not dressed at all to identify he worked for any company yet Best Buy felt it was best to send a random contractor into my home.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for your review and choosing Geek Squad for your audio set-up. Having someone else set up your equipment can save you quite a bit of hassle of dealing with cables and connections and ensuring everything is organized. With that said, depending on the service and your location, we may have a third party completing the service. We apologize if this was less than what you expected.
Rated 1 out of 5 stars
they sold me the mounting hardware
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The team did a great job of installing the TV. The mounting kit for the bose sound system they sold me was the wrong size. Never got follow up from installation team on when they were coming back. I bought the correct mount from Crutchfield.
No, I would not recommend this to a friendRated 4 out of 5 stars
They did it again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good job to the geek squad for setting up my audio stuff
I would recommend this to a friendRated 1 out of 5 stars
A Waste of Money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you are the least bit technical savvy you’ll be fine. This was a waste of money for me to pay for instructional guidance. She spent all of 5 minutes on things I could have figured out on my own.
No, I would not recommend this to a friendRated 1 out of 5 stars
Cable is terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had to buy cable from geek squad when installed it skips and is terrible. Always lose in the Sonos PLAYBAR. Calling geek squad to get my money back as it was a 45 cable.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for sharing your feedback around that cable with us here. Our team at 1-800 GEEKSQUAD (800-433-5778) would be happy to help with any questions you have around your service and that cable.
Rated 1 out of 5 stars
A real bomb it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product does not work as I was told it would work. I am waiting for a home theater replacement. The overall sound is no where as good as a home theater system
No, I would not recommend this to a friendRated 1 out of 5 stars
Sonos set up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Set up sonos playbar and sub. After they left sub was not pairing. Called a few times and COULD NOT GET GS BACK OUT. So took sub back and just kept playbar.
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate you sharing your experience with us. We certainly wouldn't want a sub and playbar that weren't working together as they should, and completely understand your disappointment with this experience. While it sounds like you may be in the market for a replacement sub, should you choose to trust us with your audio set-up needs again, we're optimistic we'll be able to provide you a more positive experience in the future.