Customer Ratings & Reviews
Customer reviews
Rating 4.6 out of 5 stars with 530 reviews
(530 customer reviews)to a friend
Rated 1 out of 5 stars
Installer was rude and just plugged in one hdmi ca
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Since all my old equipment did not have new connection cables, I could not use any of my old home theatre for dvd's. The guy just plugged in one cable.
No, I would not recommend this to a friendRated 1 out of 5 stars
Third party contractor provided a terrible experie
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Be sure to ask for the Geek squad and be sure not to get third party contractors. Received inaccurate advice and poor installation overall.
No, I would not recommend this to a friendRated 1 out of 5 stars
Set up/Installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Paid for installation service that never happened. Cancelled order after 1 week of trying. Worst customer service.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hello Nicolas – We never want to leave someone hanging like that. Please give us a call at 1-800-GEEKSQUAD to see if we can set up a new appointment for you so that you can get the best possible audio experience out of your new speakers.
Rated 1 out of 5 stars
Could not be done
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Since the sound bar could not be installed with the brackets I was sold, this task could not be done
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi, Dick. Thanks for taking the time to provide this feedback. We try our best to envision your setup while making suggestions in the store. I'm sorry it didn't work out quite as planned this time. You're welcome to contact an Agent at 1 (800) 433-5778 if you'd like to provide your TV and sound bar model numbers. They may have another suggestion that might work!
Rated 1 out of 5 stars
Terrible tech
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t get it working. Suppose to come back and try again. This was a subcontractor not geek squad
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We're sorry that your sound system isn't working properly. Please give us a call at (800) GEEKSQUAD or (800) 433-5778 and we'll see if we can get someone scheduled to come back out to make this right.
Rated 1 out of 5 stars
After the sale they forget you
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased many products they promised to get running for me months ago. Still not scheduled to finish me.
No, I would not recommend this to a friendRated 1 out of 5 stars
Very disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Received information that highly conflicted between what the sales and service people each told me.
No, I would not recommend this to a friendRated 1 out of 5 stars
Terrible service, never got working.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible followup and had to call several times, returning everything.
No, I would not recommend this to a friendRated 1 out of 5 stars
Magnolia Not Up to Par
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Magnolia was totally inept. I would not recommend them.
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Save your money. Not worth the cost for the service performed
No, I would not recommend this to a friend