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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 184 reviews

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97%
would recommend
to a friend

Customers are saying

Customers are pleased with the Add-On Computer Tune-up, especially the overall performance of their computers after the service. Customers also appreciate the computer speed, easy setup, and the knowledge of the technicians. However, some customers have reported difficulty connecting with support by phone.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 10 Showing 181-184 of 184 reviews
  • Rated 3 out of 5 stars

    Poor service.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Rescheduling, long waits for service both when talking with Geek squad and making appointments.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Couldn"t fix

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Couldn't fix. Had to send someone to my home instead.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    He’s exceptional he helps me out every time .

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He’s exceptional he helps me on everything that I bought from Best Buy

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Geek squad worked on my desk top computer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took my desk top HP computer in because it was running slow, after going to a website it would just abruptly go back to the home screen. Still extremely slow to start up when first turned on. They had told me it would be faster once they cleaned it up and reinstalled everything.

    No, I would not recommend this to a friend
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