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Customer Ratings & Reviews

Customer reviews

Rating 3.1 out of 5 stars with 260 reviews

Rating Filter

Rating by feature

  • Service

    Rating 3.2 out of 5 stars

  • Professionalism

    Rating 3.5 out of 5 stars

  • Expertise

    Rating 3.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

52%would recommend to a friend

Customers are saying

Customers highly value the overall performance, ice production, and installation speed of the Add-On Secondary Ice Maker Install. The ice maker works as advertised and produces ice quickly, with many customers finding the installation process easy and fast. Some customers have noted concerns regarding the noise level and functionality of the ice maker. Additionally, a few customers appreciate the large capacity of the freezer.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 13 Showing 241-260 of 260 reviews
  • Rated 1 out of 5 stars

    Horrible

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installers did not know how to install so I had to make another appointment and miss work again.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick and easy and I didn’t need to bring a tool to put it together.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Service Disappointment

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech never showed up to install. Very disappointed.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Crappy installation

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stopped working 10 days later...very rude, installers too. Refused to hook it up.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Never again!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never showed up for install. Yet again. Three attempts so far!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Ridiculous

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Paid for install and was denied by delivery guy. Ridiculous

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    was not done as fridge was damaged

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    not done, will have to wait for the next new fridge

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product & service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    no problem with install! Truly professional service team!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    wonderful, keeps beer cold just the way it was designed

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Poor installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They brought the ice make but did not know how to install the unit

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to have a second one installed. First one did not work.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ice production

    Rated 5 out of 5 stars

    Icemaker install

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer who delivered and set up our refrigerator and installed the icemaker was thorough and efficient. We were very happy. The icemaker has been producing more than enough ice.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    review

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wired is more safter for the user. I need to return it to ones with wires

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Paid for

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I already paid for installation when I bought the refrigerator back in March. It is supposed to come AND be installed, finally, tomorrow!

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Missed a step

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did not plug in the ice maker into the refrigerator.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Wrong Ice Maker Specifed by Sales Person

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The salesperson in the store specified the wrong ice maker. The correct one is back ordered so we’ll be without an ice maker for over a month.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    nice easy icemaker

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer explained how it works, tiny bit of spillage, I just toss the rock

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Still leaking

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Poor customer service. Never follow through x can’t use ice maker at all.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible after sales service.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sold us wrong ice maker. Still waiting for correct unit.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Ice Maker Blues

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It just dosen't work as it should have had new refrigerator for 5 weeks now It does give ice just not much

    No, I would not recommend this to a friend