Customer Ratings & Reviews

Fridge delivered 5/28 Did not Install Ice maker. i had to call and they to schedule an appointment Came on6/9 Refused to install because I had copper water line. I was never told to have stainless steel Called to rescedule and they can't because the agent said he installed it. They will call me in 36 hrs. Absolutely ridicules

Installation was easy and fast..It was installed when the refrigerator was delivered.

The service was great. The ice maker not so much. Poor service guy had to end up bringing a 3rd ice maker out.

Best Buy uses third party installers that are not trained and don’t know how to install ice makers they do not use their own techs from the geek squads

Ice maker is defective...Had a replacement scheduled & got a call from the installer telling me the replacement was also bad. Haven't heard a word since then... Please let me know the status of the replacement!!!

Your toll-free number hung up from me 8 times. When I finally called a local store in Long Beach, they were confused as to why I was calling them. The service levels are below the bar. I was charged $49.99 for a service that was not performed, and they representative told me there's no way to refund my money after all those attempts I've made to get my money back. I'm shocked.

Product was ordered, delivered, installed, uninstalled 5 times and never worked. Absolute garbage.

Tech came out. Told me they can’t install. Marked as completed. No follow up information provided.

Canceled by some man at Best Buy Greenfield Wi Store It was given to me in compensation for mistakes and flawed rrplaced product So no compensation was really given just canceled after months to get a working refrigerator A gift card for this charge would be great and much appreciated

The ice works great and it was put in very quickly and he cleaned up

I had 1 put in and it would not stop pouring water in the the final catch bin and froze a 4 inch block of ice. The 2nd one never worked at all what a piece of garbage.

Installers was professional, would recommend them anytime

The two guys that came to do the reversal door of my refrigerator were. Rey professional.

I am still waiting for the ice maker. It is on back order

I am very pleased and satisfied with the service I received.

efficient service on the install. very prompt and courteous.

the guys they send do not know what they are doing they have to call someone to tell them how to install it. Ihave a service contractor I purchase the refrigerator from you and still have to pay to have it install

He did a great job finding the problem with my refrigeratoe an icemaker. Very knowledgeable.

The ice maker has never worked. Had someone from Best Buy come out to see if it could be fixed. They didn’t touch it. Said the original installers had to come and check why it wasn’t working. I’m still waiting for this problem to be resolved.

Never did get it installed second time someone came out and I get a excuse that I’m missing some screws. I told the man the only one that been in the box was the first installer. They said they was going to send me a replacement that’s the last time I heard from them. Bad business.