Customer Ratings & Reviews
Customer reviews
Rating 4.3 out of 5 stars with 234 reviews
(234 customer reviews)to a friend
Rated 1 out of 5 stars
Terrible service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Person kept on making excuses for the installation of the camera. Went with Amazon and the did it in one half hour. Bad service from geek squad. Never again!!!
No, I would not recommend this to a friendRated 1 out of 5 stars
waste my time
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.came to my house four times to do the job each time said they cannot do it after then they said I need to pay $1,200 to do this type of job
No, I would not recommend this to a friendRated 2 out of 5 stars
Camera Mounting
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are up and working. I hope that they continue to work.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for a taking a moment to share your thoughts. We're happy to hear that your product is working!
Rated 1 out of 5 stars
The Best Buy I Installation manager said ‘no.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sorry for the one star, but you guys let me down. The geeks refused to install 4 cameras at 17 feet even though I had Total Support and the GEEK who wrote up the order had no problem.
No, I would not recommend this to a friendRated 1 out of 5 stars
No Show!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible! Rescheduled twice now and still nobody showed up or notified me that they aren’t coming to install my solar panels!
No, I would not recommend this to a friendRated 1 out of 5 stars
Disappointment Beyond Belief!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never showed up then rescheduled for a time I wasn’t available. Ended up doing it myself. Would never shop at Best Buy again!
No, I would not recommend this to a friendRated 1 out of 5 stars
ring flood light
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.came over to install ring flood light, said it needed to be hard wired an left. still charged me
I would recommend this to a friendRated 1 out of 5 stars
Alarm and cameras
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent was great, it was the sales advisor that totally screwed me over.
No, I would not recommend this to a friendRated 1 out of 5 stars
Still waiting for them to call.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installation was escalated to next level. Still waiting for an agent to return the call.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Third party company
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Poor customer third-party source companies hired to assist
No, I would not recommend this to a friend- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Roof mounted my starlink
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad did exactly what they said they would do. Zero issues or concerns. I am a very happy customer.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Well done installation
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Job was done perfectly. It was quick and professional
I would recommend this to a friend Rated 4 out of 5 stars
Solid product, good quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Solid product, good quality. Techs were knowledgeable and helpful.
I would recommend this to a friendRated 5 out of 5 stars
Good hook up
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent mounted my camera precisely where it needed to be
I would recommend this to a friend