Customer Ratings & Reviews

The agent was fast and efficient. He had only a couple of things to set up, but he was finished faster than I expected. Now my computer is fully set up, and I love it.

Agent Christopher Herrera installed Microsoft 365, Office, Excel, Word and Power Point in a timely matter. Explained its uses and how to use. Highly recommend his and Geek Squad services

The agent called ahead tomake sure he could findmy difficult address without any waste of time! He arrived on time and corrected a security issue immediately.

Agent excellent. Wait time for appt too long--10 days. Up side is that I was able to figure out solutions to both TV and printer myself. Agent was a super technie. Answered all questions. Was patient and explained technology capabilities.

Agent figured out why my computer was working extremely slow and got it on track. No issues since that visit.

The agent installed a software program which allows us to open older documents. He also removed a program which was causing problems. He did a great job.

The installation of my new printer was installed Perfectly by a Greek Squad technician. So thankful for this service from Best Buy.

The agent got my computer squared away that Windows 11 was messing up. It is now running okay until Windows sends more updates and messes with it again.

Very knowledgeable and responsive. Answered all my questions. Would recommend him to anyone. Great job!

MY COMPUTER IS MY LIFE. I LOVE THE NEW SOLID STATE DRIVE. THEY WAS ABLE TO KEEP ALL MY DOCUMENTS. EVERYTHING IS WORKING GREAT. TY GEEK SQUAD.

Geek Squad set up several software applications on my new laptop. Great job -- quick, professional, works great.

The agent was great. He got my new Apple MAC installed and opertational which wasn't easy because of finding passwords and having to invent new ones. I am not proficient with the new equipment but now I can access my I-Phone texts on the computer if I want to. The equipment is synched and its up to me to learn more about windows 365 which I purchased.

DID A GREAT JOB IN A TIMLY MANNER AND WAS ON TIME AND VERY POLITE

First all the Geek squad concept is a idea! Best Buy having a group of talented people standing by to assist its customers is needed. Product after the sale in any industry is a make or break for the company. The three areas of the Greek Squad I have observed demonstrates room for improvement. Phone, in store, at customers home. -I did not give a 5 star rating over all because of service tech. Knowledge or concern for the customers issue through texting or phone discussions needs help. Leaving a customer with a bad feeling of no other options for help is not good. -In store support is good helpful people. -In home service is very good. Very much enjoyed talking with the service tech.

They have done a fine job when tunning up my computer, and installing the Virus Protection.

great service and congeniality. On time and took the time to explain all to us

The Geek Squad easily updates the software and deals with and solves any problems that come up because of the installation.

the person who worked on my computer did a good job!

VERY KNOWLEDGEABLE TECHNICIAN WHO COMMUNICATED WELL. LIKED THAT HE SOLVED MY PROBLEM WITH MINIMAL FUSS.

the agent was very professional and explained what he was doing and what the product would do for us