Customer Ratings & Reviews

First off, this is not a complaint against the Geek Squad themselves, rather than the subcontractors they signed. Best Buy told me that they could only get subcontractors out because of my "location" this is completely bogus because i had another TV mounted a day later and the real Geek Squad came out and did a wonderful job The subcontractors that came out were polite and did a good job, however they could not mount the soundbar because they lacked the proper equipment (which makes no sense since the order asked if i had the proper mount, which I clicked no). So at the end of the service, they had me speak with the best buy customer service, i specifically told them at the time, and the subcontractor even said at the time that we didn't install the soundbar, and that i would be getting that portion of the money back. As you can see where this review is going, I obviously didn't get that money back. I called Best Buy twice, both of the times they responded with generic "we will look into it and call the subcontractor" and never called me back. So I'm still stuck with a 50 dollar bill and a soundbar that is not mounted

The soundbar mount isn’t straight it’s crooked and the TV is pushed in from the back now after the install. For the price of the install you can find someone off the internet to do it cheaper and maybe better.

THIS WAS THE TOUGHEST PART OF MY HOME THEATER INSTALLATION. BECAUSE OF THE CONNECTION OPTIONS FOR THE TV, DVD, CABLE BOX, AND SOUND BAR, THEY HAD TO FIND A WAY TO CONNECT EVERYTHING EVEN THOUGH EACH COMPONENT ONLY SUPPORTED ONE CONNECTION TYPE , AND THEY WERE NOT THE SAME OPTION!!. THESE THINGS ARE CONSTANTLY CHANGING IN ELECTRONICS, AND WHEN YOU HAVE COMPONENTS OF DIFFERENT AGE, THIS BECOMES A PROBLEM. THE GUYS HANDLED THE CHALLENGE ADMIRABLY AND CAME UP WITH THE IDEAL SOLUTION. I WOULD STILL BE STARING AT THE WHOLE SET UP WONDERING WHAT TO DO.

The squad came to install new tv and sound bar And did not coordinate remotes , and broke my tv. Moving it and had to have Other team to come out and reinstall I and have filed Best Buy insurance co(sedge wick) and after. 2 months of contact call e mails etc to Best Buy and the Ins.co I Have had no RESPONSE they always say they will get back Even took my damaged tv to Best Buy the manager promised they would be In contact , ! That was another two weeks ago????! Where is your customer service , Best Buy????

I have been trying for days to set up an appointment for an install of a surround sound system and keep getting directed to some people that dont know what they are doing. I have been hung up on and transferred from dept to dept. Why cant you simply call the store and speak to a person there? This auto direct to some place else is ridiculous.

Just to be clear, this is for Best Buy Management. There’s so much delay of delivery. -assembly, & installation even if you pay 2 months in advance. No written/email communication of the reason for delay. Supervisor is unreachable. Scapegoating is probably the most appropriate term.

I was charged $250.00 to install my system and l’am geek squad member. Why did l waste my money becoming a geek squad member.

The soundbar mount did not arrive with the TV or install crew. Was never delivered or installed. I am still waiting for a follow-up.

Installer was unable to connect the Sonos soundbar (as well as other issues). I contacted Total Tech via chat and agent Uday said he rescheduled the install (order number 51692702) and said I would receive an email confirmation…which I have not received..nor can I see the appointment scheduled on my Best Buy account. Please advise

The Best Buy Geek Squad recommended that my mom purchase this part to mount the sound bar on the wall. After more than TEN RESCHEDULING of appointments between February and December, for ridiculous reasons, I cancelled the service for this part. They mounted the TV just fine, but couldn’t seem to figure out which part was needed for the sound bar.

completely incompetent. Had to get a second crew to return to install sound bar properly. Was lied to by the original geek squad installer, who should be fired. Wasted countless hours organizing original botched installation and more time to coordinate a fix.

I am not happy with my soundbar set up! I was put too too close to my TV which costed me can not adjust volume for my TV

Scheduled my service two months in advance with plenty of notes, geek squad calls two hours before my appointment saying they cannot do it and they'll have a manager call me, which never happened. Geek squad is a lie.

I was charged extra to reinstall a sound bar I previously purchased from best buy

The job is not done yet. The sales person at Best Buy ordered the wrong mount.