Customer Ratings & Reviews

The agents installed my sound bar and the mount perfectly for me

Megan and Kyle were terrific, with a clean and efficient installation and explaining how to use the equipment.

I just had my new tv mounted by Best Buy a few months before I purchase the soundbar setup . I went into the store and the home theater sale associate wasn’t sure what to ring up so he asked for assistance. The other associate came over and was going to charge me to uninstall my tv and then charge me to reinstall my tv plus charge me for a soundbar setup . I’m like that a lot of services being charge because if I was getting a tv install done they would have just charged me $50 because I have the total geek squad package. But that service would have included an uninstall of my existing tv and mounted the new tv so why would you charge me $100 to do that all over again.long story short they overcharged me , the 3rd party installer didn’t even have to remove my tv from the wall . I told him they charged me for a tv mount install and he told me he would make notes to them so they would know and just go to the store and get my $50 back from the store . I went to the store that was closer to my home to return the service that was not done and they were going to send me all the way back to the other store I did my setup from . Only reason I purchase the install with the other store because I was in the area at that time but because it was only $50 dollars they said they would take care of me . I get it you don’t wanna lose money I use to work at Best Buy years ago but don’t try and inconvenience a customer because you didn’t want to lose money for the day .. I have purchased over 10,000 in that store within a year .Best Buy in Las Vegas have to do better with their customer service . Even when you go into the store nobody speaks or ask if you need help . Every time I go into the Marks location I have to ask for help and people are just standing around talking to each other .. my install was purchased at the Maryland store where it took 3 people to figure out what I needed to be charged and the Marks location hesitated to give me my money back.. with this new total geek squad package the associate need to have a better guide in helping them to figure out what to charge people . Because if I didn’t say something I would have loss out of some money and I’m pretty sure other customers are being overcharged .. the new geek squad service can be great if people really knew what they were doing .

The agents connected my sound bar, tied up the cables and explained how to switch between the different options. I was pleasantly pleased with their work ethics

I decided to mount my sound bar to the wall, and the boys did a perfect job, making sure it was level. All the hook ups are working perfectly, and it sounds great. I could wake the neighbors if I turn it up

excellent product; sound is incredibly good integrates well with Sony 93xl 65"

the guys were on time, fast, knowledgeable and set up the entire system, patiently answering all questions. Excellent!

Had an in home advisor recommend a sound bar above our fireplace when we were looking at TV mounts. This one works great. Sound quality is great and it integrates with Alexa.

I enjoyed the team that set up. Quick. Smooth and nice.

The agents mounted my 65" TV and Soundbar as required. Initially, the soundbar remote speakers were not orking properly. The agents performed some troubleshooting until the speakers were working propely. I am completely satisfied with the installation.

The agents recommended and installed a sound bar to my 63” TV.

The tech mounted the tv with care and precision...spent the time necessary to "get it just right" and connected all components

The team that came over did a nice job and provided helpful recommendations. We had a TV and sound bar mounted with the wires hidden behind the wall. Looks great

Nice Sound Bar! Sounds Amazing. Excellent install from Geek Squad, many thanks for a good product and service.

I bought it to separate the background music that was overtaking the dialogue. I believe that it is an improvement.

Installers were perfessonal and knowledgeable. Thanks!

Impressive service, on time and very professional. Definitely will use again

Agent fixed a mistake from previous installers. Hey did a great job, quick and effective, his service went above and beyond expectations!

The technicians mounted and installed my soundbar with no issues.

This service call was to correct the initial incorrect installment by a 3 rd party contractor. All corrections were made and I appreciate Best Buy not charging us for the previous installment.