Customer Ratings & Reviews

They did a great installing the sound bar. Sound is great and install and wiring doesn't bother me at all. Because I live in an older bldg. wiring isn't up to modern standards, but they did a great job. Thanks!

the geek squad was on time and kept me informed all the way up to arrival. they performed in a workmanlike manner and competed the install in no time at all.

I’m so glad I didn’t try to install this on my own, especially into a fireplace. It looks great-despite the directions being problematic. It it had been me installing it I would probably have tried to return it.

Chris and Nick are complete professionals. They are respectful and did a fantastic job.

the guys were on time, fast, knowledgeable and set up the entire system, patiently answering all questions. Excellent!

First class as usual. Always satisfied with my Geek service.

The GEEKS are the BEST part of Best But. The Geeks are the reason I shop at Best Buy. I appreciate and respect the services and installation that the Geeks provide.

Nice Sound Bar! Sounds Amazing. Excellent install from Geek Squad, many thanks for a good product and service.

excellent service delivered on time and without any extra moves

The Geek Squad did an outstanding job routing cables and installing the sound bar. In addition to their excellent technical skills they were professional, informative, knowledgeable and always courteous.

The agents connected my sound bar, tied up the cables and explained how to switch between the different options. I was pleasantly pleased with their work ethics

I bought it to separate the background music that was overtaking the dialogue. I believe that it is an improvement.

The tech mounted the tv with care and precision...spent the time necessary to "get it just right" and connected all components

Very courteous and friendly service. The Geek squad did not charge for home visit because they determined the issue is with cable company.

Team did a great job installing soundbar and making sure it paired with the subwoofer.

I just had my new tv mounted by Best Buy a few months before I purchase the soundbar setup . I went into the store and the home theater sale associate wasn’t sure what to ring up so he asked for assistance. The other associate came over and was going to charge me to uninstall my tv and then charge me to reinstall my tv plus charge me for a soundbar setup . I’m like that a lot of services being charge because if I was getting a tv install done they would have just charged me $50 because I have the total geek squad package. But that service would have included an uninstall of my existing tv and mounted the new tv so why would you charge me $100 to do that all over again.long story short they overcharged me , the 3rd party installer didn’t even have to remove my tv from the wall . I told him they charged me for a tv mount install and he told me he would make notes to them so they would know and just go to the store and get my $50 back from the store . I went to the store that was closer to my home to return the service that was not done and they were going to send me all the way back to the other store I did my setup from . Only reason I purchase the install with the other store because I was in the area at that time but because it was only $50 dollars they said they would take care of me . I get it you don’t wanna lose money I use to work at Best Buy years ago but don’t try and inconvenience a customer because you didn’t want to lose money for the day .. I have purchased over 10,000 in that store within a year .Best Buy in Las Vegas have to do better with their customer service . Even when you go into the store nobody speaks or ask if you need help . Every time I go into the Marks location I have to ask for help and people are just standing around talking to each other .. my install was purchased at the Maryland store where it took 3 people to figure out what I needed to be charged and the Marks location hesitated to give me my money back.. with this new total geek squad package the associate need to have a better guide in helping them to figure out what to charge people . Because if I didn’t say something I would have loss out of some money and I’m pretty sure other customers are being overcharged .. the new geek squad service can be great if people really knew what they were doing .

Excellent service and really helpful and friendly service crew.

YES THE SET UP AND MOUNT WENT SMOOTH AND GREAT THE JOB WAS DONE RIGHT WITH THE PEOPLE YOU CAN COUNT ON THEM THE GEEK SQUAD DOING A GREAT JOB

Christopher did an excellent job mounting my Samsung Frame, he was very knowledgable and professional. He had to overcome obstacles by a shady contractor.

I decided to mount my sound bar to the wall, and the boys did a perfect job, making sure it was level. All the hook ups are working perfectly, and it sounds great. I could wake the neighbors if I turn it up