Customer Ratings & Reviews

The team that came over did a nice job and provided helpful recommendations. We had a TV and sound bar mounted with the wires hidden behind the wall. Looks great

I decided to mount my sound bar to the wall, and the boys did a perfect job, making sure it was level. All the hook ups are working perfectly, and it sounds great. I could wake the neighbors if I turn it up

The Geek Squad mounted my TV along with sound bar.

The Tech Squad guys did a wonderful job connecting my soundbar to my new TV. The bracket they recommended and used worked great.

The sound bar works great!!! Misty, who installed it for me, was very nice and didn’t leave until she made sure it worked great!

I highly recommend allowing Best Buy to install your home theater system. Very professional very well done the end result was exceptional.

River did an excellent job. He had a very professional attitude and wanted to complete the job to perfection.

The geek squad was great and professional would highly recommend using them

Good technicians that knew how best to maneuver the installation and connection

I just had my new tv mounted by Best Buy a few months before I purchase the soundbar setup . I went into the store and the home theater sale associate wasn’t sure what to ring up so he asked for assistance. The other associate came over and was going to charge me to uninstall my tv and then charge me to reinstall my tv plus charge me for a soundbar setup . I’m like that a lot of services being charge because if I was getting a tv install done they would have just charged me $50 because I have the total geek squad package. But that service would have included an uninstall of my existing tv and mounted the new tv so why would you charge me $100 to do that all over again.long story short they overcharged me , the 3rd party installer didn’t even have to remove my tv from the wall . I told him they charged me for a tv mount install and he told me he would make notes to them so they would know and just go to the store and get my $50 back from the store . I went to the store that was closer to my home to return the service that was not done and they were going to send me all the way back to the other store I did my setup from . Only reason I purchase the install with the other store because I was in the area at that time but because it was only $50 dollars they said they would take care of me . I get it you don’t wanna lose money I use to work at Best Buy years ago but don’t try and inconvenience a customer because you didn’t want to lose money for the day .. I have purchased over 10,000 in that store within a year .Best Buy in Las Vegas have to do better with their customer service . Even when you go into the store nobody speaks or ask if you need help . Every time I go into the Marks location I have to ask for help and people are just standing around talking to each other .. my install was purchased at the Maryland store where it took 3 people to figure out what I needed to be charged and the Marks location hesitated to give me my money back.. with this new total geek squad package the associate need to have a better guide in helping them to figure out what to charge people . Because if I didn’t say something I would have loss out of some money and I’m pretty sure other customers are being overcharged .. the new geek squad service can be great if people really knew what they were doing .

Great install team that handled 99% of what they did correctly. Unfortunately, one aspect is still outstanding.

My Bose soundbar was connected to my TV so that the sound output is great. I have to force myself not to turn up the volume too loud when I am watching stream Rock Concerts.

Jordan and Ismael were great, highly recommend. On time, worked quickly.

The techs did a great job and were quick and professional

The agents were friendly and efficient. Explained everything well. Love the set up.

The agents mounted all of my new devices and connected them to work together. I am very pleased.

Without question an excellent install! Team measured and remeasured and did NOT act like they were in a race to leave (like another outfit in town). After install the Geek Squad checked operation and went through the functions of entire system including helping me choose initial settings. Don’t go anywhere else for an install especially when you’re dropping some major money for a nice system.

The two men that installed my TV & Soundbar were awesome. They arrived as promised; they explained what they were going to do after I showed them where to place the TV & soundbar. They took care to make sure that no dirt was left on the floor after the installation. They explained to me how to use the new equipment.

Geek squad showed up on time and on schedule, installed my sound bar and did a great job setting it up to work with my TV.

Geek squad representative did a perfect job of mounting the sound bar below the tv over the fireplace mantle. He knew exactly where to place it and quickly mounted it in place. Looks great and matches up the entire system.