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Customer reviews

Rating 4.5 out of 5 stars with 3483 reviews

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Rating by feature

  • Value

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.9 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers are impressed with the sound quality and ease of use of the Soundbar Setup & Mounting product. Many also appreciate the clean installation process and the professional service provided. However, some customers have noted potential issues with mounting, compatibility, and alignment.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 57 Showing 1,121-1,140 of 3,483 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this sound bar to help with better sound in a game room did the trick.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did good work and they were professional. They even hid our wires

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did a great job with the installation. One tech showed up and immediately he knew another was going to be needed because of the size of the television. One call and a little while later another tech shows up and the job is completed.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Spendy service for a Simple Task

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Spendy for what all is entailed in mounting a soundbar. It’s just power and two bolts.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad knew exactly what to do!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The young man helped calibrate my home theater audio system that was purchased at Best Buy several years ago. OMG, Now I can really hear how awesome a set up it is. I had it set up wrong, apparently lolol He was efficient and so grateful that our home theater is truly sensational!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ralph 2022

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My last interaction with the Geek Squad was super. Victor took the time to explain the usage of all the the remote’s, TV, SUB WHOOFER, BLUE RAY player. The tv tech’s seemed to be in a hurry. I am elated at the finished product. All components are are working GREAT.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Exceptional Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased my sound bars independent of the tv purchases and was nervous something might be left out on the service ticket. However, the guys that came had everything documented and installed my sound bars with no issues and took the trash away as well, leaving my house as clean as it was before they came.

    I would recommend this to a friend
  • Cons mentioned:
    Mounting

    Rated 3 out of 5 stars

    Geek Squad 5 Soundbar 0

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There is no mounting bracket for sound bar, only audio connection. Serviceman connected audio to TV . But no possible way to mount soundbar due no hardware. Serviceman gets 5 stars Best Buy gets zero for misleading installation information.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Soundbar never installed nor needed with this SONY! Jnstallers did a very professional job, though final completion of AUX functions was delayed by a loose audio connection which my son ccorrected.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech's that came to the house an mounted the sound bar were very professional and complete the job very quickly. And the set up the remote and answered all our questions. Hi marks all around!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Another great two-person Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys installed the soundbar professionally, taught me how to not break it, then went over to the main house and got the sound working again so our surround worked for the streaming channels. Well done, Geek Squad! BTW, we are keeping the blanket they left behind safe and dry until someone comes by to pick it up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed to my satisfaction

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My only problem with the installer who the Geek Squad sent to my home from MasTec was he spoke really broken English and it was difficult for me to understand what he was saying.....became very frustrating and I couldn't wait until the installation was complete....he also never gave me any instruction on the remote control for the sound bar

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Customer Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two Geek Squad members were involved in my installation. Main installation was completed by one of the two (other assisted). The agent did an excellent job with total installation and made sure I was comfortable with home theater installation. He assisted me with control device and answered all of my questions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent. We didn’t have to do any thing. They se

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Adam, Albert, Carlos set everyone thing up and made getting this high tech system. They were courteous, explained every thing, maintained mask on during the entire visit during this time of Covid 19. They explained every thing, answered our questions and resends explained. We would recommend them without hesitation!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    FANTASTIC Installation & Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys are awesome! I am what "some" people might refer to as being overly picky. The Geek Squad hung my Sony 77" & 65" televisions and Sound Bar perfectly. They were extremely patient & while I was trying to determine the best height to hang it. I will continue to use Geek Squad for my future technology needs.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sound bar

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad hooked everything up. Very good sound. No problem

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfection as always.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had a number of things installed by the Geek Squad and they have never let me down. With my recent TV and sound bar mounting they even went over options to mount the sound bar to my TV instead of to the wall. I didn’t know I could do that with my Bose sound bar. Keep up the great work!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is the greatest

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad is the greatest. Everytime they come out I am impressed by their knowledge, expertise and professionalism and their work is a 10

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two gentlemen came over to install our TV and soundbar and they were extremely professional and did an amazing job. They were careful with my home and took pride in their work. Highly recommend

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sounds great!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good techs. Showed me how to use my system. Sound is great!

    I would recommend this to a friend