Customer Ratings & Reviews

The agents were very professional and knew what they were doing. Everything was done without prompting to make everything very tidy. We are happy with the outcome.

Geek team was very professional and extremely knowledgeable. Note that the members are Best Buy direct staff and not a 3rd party contractor. Wish I could say the same for them.

The agents mounted my tv and setup programming. Very professional

Nick from the Owings Mill Geek Squad did a fantastic job. He reviewed everything with us before starting and everything was exactly as we wanted. He was very professional and answered all of our questions. We’ll done!

Great service--the Geeksquad mounted it quickly! No issues

We were a little frustrated with how the eArc on the new sound are failed to connect with the tv about 50% of the time, but Lucas changed the setup to standard Arc and it seems to always connect the tv to the sound bar now.

Tv mounting great but wrong sub woofer mount. Hence 3 star

The guys did a great job in installing the new sound bar. They were efficient and neat in packaging the defective sound bar to return.

Geek Squad did an excellent job of setting up new sound bar and moving old tv and soundbar to a different room. They were able to get the old sound bar working much better than it ever had before.

Would have given an excellent rating if installation was completed. My Blue Ray disk could not be connected because cable was not proper length. Still waiting for installer to return as promised! Please help so i can close my console!

The sound bar fills the room with outstanding music and voices.

Very good sound and easy to install. I will recommend this product.

THE TECH THAT CAME OUT TO MOUNT MY 65 TV, DID GREAT EXCELLENT JOB, HE WAS VERY NICE TO ME EVEN WHEN I ASK HIM QUESTION HE WAS VERY PLEASANT, NICE JOB THANK YOU, MR COLEMAN

The agents installed my tv and sound bar quickly. They also programed my remote for me. They help with installing the app on my phone to use my Sonos sound bar. Nice benefit from having geek squad is they will help you with all of your other electronic devices. Even ones that were purchased at Best Buy.

Great service. Quick and efficient. They took great care even when they had to take the tv off the bracket and did a solid job.

The agents were professional and personable. They were efficient and gave us exceptional service! They were very careful and their safety precautions were commendable. Their tidying after completing their work was excellent. They were patient and helpful.

Fantastic instrall, great communication - personal calls, text notifications. ON TIME - efficient set up. The gentlemann also showed me how to use the remote, explained HDMI and the apps. Above and beyond. Worth $50. Way better and more value than hiring someone in independently.

Highly recommend Geek Squad 4 TV and sound install! Had two teams our for 2 different installs and service both times was exceptional! Not only were they professional, knowledgeable and courteous, they were patient with our questions and concerns and took time to listen to us. Excellent service! We highly recommend the Geek Squad!

Great, once I finally got a Geek Squad guy here after several no shows for scheduled appointments from the third party installers that Best Buy uses. I can say I would recommend only actual Geek Squad installers to a friend — tell the friend to make very sure the installers are not third party.

My sound bar was installed quickly and I couldn’t be happier.