Customer Ratings & Reviews

Geek squad was great I didn’t have Al the parts to mount it so they came back again when I got the parts needed

One speaker ended up in a different place than I said, BUT GUESS WHAT, it worked out better! Let these guys do their thing! Great work!

The young men were very professional and did an outstanding job!!! They made sure that I was satisfied and understood how everything worked!

This is the second time the squad was out to help me They did a great job both times. And they were fast and took my box that the tv came in so I did not have to deal with it.

The Geek Squad did an excellent job! They made sure everything was perfect and I understood how everything worked before they left.

The installers did a good job, but not after a terrible experience. I paid for this service and it's way overpriced, but i figured it would save me a hassle because I work a lot and if it was an expensive service, then it would be a top shelf service too. I was wrong. The appointment was to mount the TV and soundbar. I paid for a bracket for the sound bar suggested by the best buy associate. My girlfriend took the day off of work for the appointment since I had to work. They confirmed the appointment via text at 11 pm the night before. Very unprofessional. They called me saying they had a bunch of calls outs and had to reschedule. I had plans to watch the game with friends that Thursday and I had to cancel them AND they got to pick the day that was convenient for them, not me. I didn't make a big deal about it and politely accepted despite my frustration. My girlfriend lost $200 of work. She had to take another day off of work. Guess what? They never showed up! Another $200 of work lost for nothing. I sent him a text asking why. He never responded. I called best buy, got their call center in another country. The lady put me on hold and then we got disconnected after over 30 minutes on the phone. I called again and ended up being on the phone for well over an hour. The agent spent a long time trying to figure out what happened but couldn't get ahold of anyone. He also said he couldn't reschedule because it's still listed as "in transit". So he told me to call back tomorrow to reschedule. The other guy finally texted back and said that the office was supposed to call me, which they didn't, and that the bracket for the sound bar that the best buy associate suggested is incompatible with the sound bar. They seriously couldn't just call and see if I wanted them to work around it? The agent on the phone told me to call tomorrow, and they can reschedule. Then he promised me compensation for the inconvenience, but I'd have to call for that. I called the next day and had to speak to the call center again. Another long phone call. Again, they could do nothing because it was still listed as "in transit". I ended the call with no resolution. Hours later, I received a notification that my appointment has been scheduled. The picked a day and time the next week without consulting with me. That Saturday, I decided to call the store manager and complain. I called and it transfered me to the call center even though the number was local. I immediately got frustrated. Why is it a local number if it's going to the Philippines? I asked the lady why I can't just call them, and she said it's because you need an extension. I got frustrated, but not at her, and explained to her that's senseless and she hung up on me before I could get the extension. So, I got up and drove to the store. Got the store manager, Lamar, and he was very nice and helpful. After looking into it, he acknowledged that the situation was as messy as I said it was. He couldn't make changes because it's listed as "in transit". That phrase was really starting to irritate me. I remained kind and respectful hoping for a resolution. He told me they would look into it, and a guy named Jordan gave me his number and told me to text him if I have any concerns. Lamar also told me they would compensate me for the inconvenience after everything is resolved. Next week, the manager of GS reaches out. He was very nice, and told me that they would refund me for the sound bar bracket after the service. He also told me that the sound bar came with it's own, so I never needed to purchase one, and they could've just used that when they decided not to show up the second time. His guy showed up on time, installed it, and I got the refund for the bracket. I never got the compensation I was promised, and I can't get a hold of anyone. Jordan responded to texts before the service was done, but never responded after I told him I could not get a hold of Lamar. I can't find the extension number for the store, and when I call the number, the call center people say there isn't one and act like there never was. I'm so frustrated. Then they say the only way to speak to a manager is to put in a request through them and they'll call you back. Guess what? They don't. Worst company and experience I've ever been apart of. I spent about $5,000 November-december, and probably well over $25,000 since starting to work. I'm not spending a dime on them, and sharing this experience with evreyone I can and any media outlet that I can until this gets addressed.

We are Very happy with our purchase from Best Buy. The Geek Squad members are the "BEST" The over all performance of the GEEK SQUAD is why we SHOP at Best Buy.

Installation of sound bar was very interesting. Would recommend Geek Squad for my own home as well. No hassles on installation. Would have taken me much more time to try to sort out all parts of the whole...tv/ sound bar/ antenna, etc. Really knew his stuff.

The agents connected my sound bar to a 55" Samsung smart TV and it works great.

The Geek Squad Agents were very fast and efficient with the install. Everything worked as soon as powering up.

[Employee of bestbuy] My installers Nick and will were amazing . Everything went perfectly.

When our 55" TV was replaced, we asked the Geek Squad to install a sound bar which had been purchased previously but never installed. They hooked it up to our new TV and made sure it was properly interfaced. Well worth the installation charge!

Left in good working order but my learning curve was not sufficient. Lacking confidence when the installer needs to break out the set-up manual!

These guys were awesome put everything up in a timely manner and setup the TV for me. Went through everything on the remote that I needed to know couldn’t have done it without them these guys are great THANKS GEEK SQUAD!!!

We needed an 8ft. optical cable, which we purchased for the install. The tech took care of running the cable through the wall and into the soundbar.

Those two guys were great. They were very knowledgeable. Very nice and helpful. I would definitely recommend them.

Great fit for my sound bar but I’m about to move it to the master bedroom

I asked them to leave some space between tv and mount as I plan to upgrade to Sonos Arc which was not available at the time and mounted it perfectly below the tv as we wanted it.

Excellent work. I appreciate the agents taking time to neatly install all components. Additionally, ensuring that I fully understand how to use the equipment.

Geek squared came to my home and set up my new sound bar and made sure it operated properly with my TV. Very happy with the level of service I received.