Customer Ratings & Reviews

The Geek Squad installed the sound bar quickly, and it works great!

They did a great job mounting my tv and sound bar, syncing the remotes and showing me and my wife how to use it. We were very happy with the job.

They are very good and professional at both the mounting and set up as well as explaining the features of our new TV

Very knowledgeable and helpful crew. We actually need to add another! I'm glad I received a reminder for the review.

Knowledgeable, answered all my questions. Ease of setup and quick.

First of all, there should be a disclosure statement for mounting the sound bar to the wall.The second Geek Sqaud memeber told us that he would not mount the sound bar on the wall beacause of the weight and where we asked it to be mounted. The other excuse was that the bar was to heavy for the supplied mounting brakcets. We paid X amount of $$$$ for them to mount it but it was not done. Why charge for a service that they will not do. We are trying to get a refund back from BestBuy for service not renedered.

There is a little improvement in the sound on my TV since the sound bar was installed. I bought this item as a Christmas gift for my husband. It was suppose to be installed by Geek squad the week after Christmas. Unfortunately they cancelled 3x and finally managed to come out in March. After it was finally installed it kept turning on at 3am overnight and waking us up.They came out again and fixed it, but did not explain how to adjust the sound.

Great job on installation. Explained the product..

Having the sound bar on an appropriate mount and professionally mounted has made a big difference in looks and sound.

The agents came in, set up my Sony 75" & connected my Yamaha Sound System. Everything works very well! They were in & out in no time. Very happy & pleased with their service.

The agents (Matt and Scott) did excellent job measuring the wall before mounting my devices. I recommend them to you

she did a great job. Very impressed with her thoroughness. She did have to have us help but that's because, in spite of being told the price was based on two people, they only sent one.

Love this service offered by Best Buy. It can be pricy but you can’t argue with the quality of service. I hate wires to show and they did their magic by showing no wires. Highly recommend!!

Scott is great and knowledgeable. He has helped us several times with electronics. He’s helped us with tv’s, internet tv setup, surround sound setup. He’s a wiz with Sonos too

The agents installed my TV and sound bar on the wall in my living room. They were very careful and professional. I would recommend this to anyone.

The service was good but bit of an attitude with one of the installers. The bigger issue was getting the installation even scheduled and then have it proceed. Geek Squad was needlessly difficult.

Tavares did a nice job. He let me know when the equipment became available and call me to arrange a good time to install. He worked through how to use the equipment

Rick and Cody did a great job mounting 3 tvs and my soundbars. We are Super Bowl ready! They were on time, efficient, and cleaned up all the boxes. My total tech support is definately worth it.

Excellent service every time we have used the Geek Squad. They always show up when promised and a prepared the service we need.

The Geek Squad folks were helpful, friendly and on time. Even went the extra mile (literally) to go back to the store to get a mounting bar that I didn't know I needed.