Customer Ratings & Reviews

I was sold the incorrect mount for the television I purchased. Additionally there was little effort made to manage the installation date .

Agents with the mount came before the tv was delivered. They left the mount for us to return. We got no receipt. As it turned out, the mount ordered for the tv was the wrong size.

The agents had to come to my house 3 times bc they confused where to mount my tv, then wha kind of mount. Wasted my time and frustrating. Had to go into the store twice to get it sorted out

Conflicting information given by Best Buy/Geek Squad. My installation, for 1 television, started almost a month ago. Has yet to be completed, nor have I heard any feedback or update in weeks. I assume they may show up someday although I recieved an email and voicemail stating it was complete. I've asked to be contacted by Customer Service and Geek Squad multple times.

Rescheduled with no reasons? I’ve been waiting for 3 weeks!!!!! This is ridiculous!!!!!

The agents were 2.5 hours late AFTER calling to confirm my delivery window. In addition, they broke the fire extinguisher box, glass and tore it off the wall in my building hallway as they loaded their equipment in. They did not tell me this until I went to leave my condo and found the damage. I had to approach them and ask if they did the damage and they fessed up. They just left broken glass and the fire box on the floor of the building and didnt say anything.

the contract installers mounted the TV's OK, but they messed up the Roku set up; Geek Squad was here about a week later for an unrelated task and they fixed it all

They did a real poor job and had to come back to install it correctly. They said that it will go above the fire place then they turned around and claim that it will get to hot so I do not have a fire place due to the poor, unprofessional set up. DO NOT RECOMMEND THIS ARTICLE SINCE THEY DO NOT PROVIDE A HEAT SENSOR.

installers did not know how to mount tv with included mount so tv would be against wall so charged me for a mount I didn't need. They came back to remount with included bracket and got it off center above fireplace. Had to take the mount they sold me back for a refund and now have to take it back down and remount it myself. Canceled Totaltech service next day.

The team did not mount the television into a wall stud. Television appeared awkward, so I hired a contractor who had completed previous projects in my house. He was shocked to discover that the television was not mounted in a wall stud. Luckily my contractor came the next day. This team should never be marketed as a specialty team - they did not know how to place a new electrical outlet behind TV.

The lead team member said they couldn't install the TV as promised, and an unpleasant conversation took place regarding alternative installation solutions. None of them were deemed do-able or satisfactory. They returned the purchased TV, sound bar etc. to the truck and suggested we reschedule to a later date once we've figure out where and how the TV should be installed. When the same team was scheduled for the follow up date we cancelled the service and found a private contractor.

Bought the install on the 3rd of the month and here it is the 20th and still the tv is in the box. Techs have no called no showed 2 weeks in a row. Terrible customer service can’t get ahold of anybody. Whoever they are subcontracting the installs to suck.

It is now 6/17/2023, one month after the initial purchase date. Two visits have been made to my home and my tv is still not mounted. Currently, I am scheduled for a 'consultation' on 6/28/2023, a full 6 weeks since the initial purchase. I do not need a 'consultation'. I need my TV mounted. I have never had this type of issue with Geek Squad in the past.

Did not do a good job! They would not hang the mount I bought. It was a mantel mount. I had to mount myself.

This is a ridiculous charge, my fireplace is electric and has shiplap above it. You’re going to place the tv at approximately 6 feet high no matter what wall you put it on. It was not any more difficult to charge extra!

All they did for $300 was hang the TV on the wall above the fireplace. Attached the cable box to the back of the TV with Velcro. When the TV warms up box falls to the top of the fireplace mantel in plain sight and looks terrible. Previous house had TV above the fireplace for 9 years and did not fall down in sight ever. Did not get the TV to work. Said was not their job. Had to get the cable company out to get service.

The GEEK Squad nor Best But associates informed me that a THIRD PARTY would be doing the installs. TOTALLY DISAPPOINTED

Negative stars if I could. Twice scheduled for installation, twice no-show, and *no communication* as well. Absolutely absurd. Sitting at my new place, an hour drive away, waiting on site and no-shows. And no follow-up to reschedule, I had to call in multiple times myself to hunt help down. They've basically took my money, stole my TV and sound system, and ghosted me.

Being charged for an additional fee was so wrong. The installation was less then half an hour. The wall was pre wire. There was nothing extra work the geek squad did that l needed to be charged for.

I will never purchase anything from here again! NO one showed up TWICE nor did anyone contact me regarding no shows on TWO separate dates.