Customer Ratings & Reviews

The 2 agents worked so quickly and efficiently. Mounted the large TV with surround bar and programmed for me.

I paid $191.91 for installation and mounting, and I wish I could give this zero stars. This was a gift for my grandmother and the tv was not set up correctly by the best buy technician. When we complained about the picture, Best Buy told us that it would cost more money to send someone to help- even after we paid nearly $200 to have the tv installed correctly in the first place!! Terrible customer service. Best Buy also told us that we couldn’t return the tv, even though the return policy also clearly allowed a return until 1/15 with original packaging. Fortunately, we eventually figured out that the HDMI connection was done incorrectly and solved the problem on our own. Would recommend not paying for this service. If you want your tv installed correctly, just do it yourself.

Zach and Elijah did an excellent job and Zach was educational and patient when he set up our TV and showed us how to use the remote!

Well, the TV , mount and sound bar was lost or misplaced. Called several times after I was told it would deliver between 10-2pm. Then started receiving messages that that I need to schedule a date to deliver. Spent way too much time on hold then was told the tv was not there? Finally received a call from Ben who stated it may take a few days to get back to me and told me it could not get delivered until after Thanksgiving as they had too many deliveries. I thought maybe we would be a priority as our delivery and install was botched? TV and parts were actually sitting to the side someplace.Husband finally went and picked up the order without installation. 0 stars

Geek Squad handled the corner mount above my fireplace on the second floor flawlessly. Wires hidden, no mess. pro job!

Love this tv…THE ANTI GLARE IS GREAT AND SOUND QUALITY IS AWESOME ENVEN WITHOUT A SOUND BAR ….GLAD I PURCHASED

The team arrived on time. They were knowledgeable and helpful in figuring out the best way to get the job done.

My TV was mounted perfectly! There was no mess or damage to my walls. The agent did an excellent job

The agents professionally mounted the tv to the wall and it looks amazing. I’m very happy with the service.

Absolutely amazing experience! Hands down will never buy a tv without this again.

The team mounted my TV and adjusted everything for me as well as explaining all of the features.

Great service! Agents were professional and considerate. Thank you for your hard work!

Agents were very courteous and professional and they mounted my TV very quickly

Showed up when they said they would professionally installed quickly and efficiently

The ppl that connected my tv were so thoughtful on where it would be the best place to hang tv

Awful experience. Confrontational and incompetent service professional who mangled my AV set up. I would be a lot better off had he done nothing. When i followed up repeatedly, i was ignored. DO NOT trust them to install TVs. This was AFTER i got conned into an up-charge to "hide the wires" - its a frame TV -- in what planet would installation not include "hiding the wires." this should have been my warning to not use this technician. the second warning was how rude and unprofessional the service tech was. Harrassing know it all who knew nothing. If zero stars were an option, i'd give zero stars. Actively bad - not simply inactively bad!

I bought a TV for my daughter for Christmas, and they came and installed it very quickly

They come on time and do the service within no time and done very good work.

Awesome mounting and careful handling! They removed the old TV and modified the mount height for the new tv!

Agents mounted my TV. They gave helpful advice on the right hight to hang it. They were neat and clean and very helpful.