Customer Ratings & Reviews

Team that installed and took away the old TV was very professional and knowledgeable.they took great care not to damage the doorways or anything else for that matter. Left the work area as clean as when they arrived.

My installer, Tony, was great. He did a great job installing my TV on a full motion wall mount. He even came back a few days later as I was having trouble getting our local channels and corrected the problem. He was very polite and knowledgeable. Total Tech is a good value.

Haul Away Service Is The Best! I did not know where to take my Broken down old TV ,Lighting Strike in our backyard took out Internet Panel on my daughter TV & DVD Player & Rocketfish Surge Protector, Did Not Cover Repairs, because she did not tell me until a Month Later, You Have only about 10 days to report any failures to Rocketfish, Which was A Big Hassell, So Please read all Their FIne Print like I Did Not.

Purchased a Samsung TV class 8000 and had someone come to the house to set it up for us. They did a great job in setting it up. They moved our old tv downstairs and had it set up and moved the broken tv outside to have it recycle. They explained everything to us on the new tv.

I loved that the delivery team was avle to haul away a TV for me. I couldn't move it due to having recent surgery! Thank you again so much!

The delivery was exceptional. The 2 men who delivered my TV were courteous. I was told that they could take the TV from the box and set on my stand. I found out later they were not suppose to do that. Also they attached the legs and base to the TV. They went above and beyond and I hope there is not problem with what they did.

TV was installed crooked with a wire hanging out. Univeral remote not working.

Phillip did an excellent installation job with a difficult, old tv to remove. He was extremely helpful. He couldn’t haul away the old tv because it was too heavy for one person. He helped me arrange for a 2man team to come another day and pick up the old set. The haul team was timely and efficient.

I got this with the thought I’d use it, but in the end didn’t utilize the service; however I would recommend it to anyone needing a means to get rid of an old TV when purchasing a new one.

BJ is the best! Haven’t met a nicer, knowledgeable gentleman in the history of dealing with Best Buy. This man is a professional through and through. He takes care of any and every concern and does it with more patience than “Job” You need 100 BJ”s…he and Zack are the only reasons I still work with Best Buy, period.

i had geek squad install which is a no brainer. they delivered it, measured the layout, had us sit in our usual viewing spots to ascertain the correct placement. hauled the packaging & old unit away. very professional and friendly.

The Samsung 55 inch TV is just the right size for our space. Better sound than what I expected. Pictures outstanding. The remote is easy to use.

I was told by salesman if I purchased warranty , I would get free delivery and set up. Not so. I was charged $199 for delivery. I went to the Best Buy store and the manager referred me to Geek Squad corporate. Their representative said that because I had already used the service I could not get a refund. And told me to go back to the store manager. I’m a senior citizen on a fixed income and this was a total rip off. In order to get some recovery I did cancel my $179 warranty.. I will tell all my friends to be aware of any purchases from Best Buy.

My 43" Samsung is a great improvement. Service was amazing. The gentlemen was very neat, efficient, friendly and helpful. Everything was explained to both of us in an easy to understand manner.

Ended up not having the delivery guys take the old TV away as I found out it may be repairable. However, they were willing to accommodate …great customer service.

I purchased a television from Best Buy and I had them take away the old non-working television. When it comes to electronics such as televisions and computers and such, you can't beat Best Buy on the service they offer. You just can't.

Good the installation is separate from the delivery of the television

Took everything they were supposed to and were accommodating

Geek Squad made the installation worth my my time and being off work without pay the day of installation!!!

This was the Fastest and easier All the way of an appliance I’ve ever experienced!!!