Customer Ratings & Reviews

good help with questions and inquiries about apple products.

It was so nice to get our old tv finally out of our house.

No haul away. We decided to keep our original TV.

Do not believe it when Best Buy says they will install and haul away new TVs. I purchased theirTotalTech for $200/yr. It included free installation and haul away. However, my TV was delivered and the shipper, Shipt, said they did not do installations and haul away. I contacted Best Buy and they said someone would be out between noon and 8 PM the next day. No one showed up and no one contacted me. I called Best Buy at 8PM and they said someone would show up before 9PM and they would contact me. No one showed up again. After contacting Best Buy again, they said someone would be out the next day. Again, no one showed up and I contacted the company that was supposed to come out. They had to contact the local company, but no one was answering the phone. After several attempts to resolve my issue, I set up my TV on my own (it took me 2.5 hours to do this). At 7PM, I was finally contacted and someone came out to pick up my old TV. I would be very skeptical about anything Best Buy promises. I have another issue with Best Buy where their shipper (Shipt) canceled my next order and I was never notified. The Best Buy website only said the deliver was delayed. So beware of Best Buy promises!!!

What was i going to do with my old tv. It was logical to have it hauled away.

I cancelled this item because the TV started working so I kept it.

Brought out new TV and hauled away very heavy old tube set

Great service. They were on time. They were great to work with

Old TV taken for recycle when new one was delivered and set-up

Did not have to worry about disposal Done easily for me

Guys were efficient and courteous. Did a great job.

At their rate, I couldn't pass on this service! Great!

Haul away was not done and we were told we’d get our money back but we’ve gotten nothing back for this charge

I received 2hundred to trade in my old broken tv..

Wanted a 50 inch pioneer plasma to be removed. The two individuals that came to take it away said that they could not do it because it was on a dresser that was 74 inches tall. Here’s a thought, maybe you should have some stepstools on the truck when you come to take away TVs?

easier to remove for old people e.g. hauling to dump

I bought the new Smart TV and the free "tell you what you need" first visit. Hired the installation and all because I wanted someone to haul my dead one away. The thing was a CRT that weighed 250#. a FACT i was upfront about. The day they come to hook me up, none of my peripherals would connect. Battabing battaboom. My Dead one is face down in my yard and no one would return my calls. But Haul away was canceled. I got lucky and pleaded my case to a tech who sent a truck the very next day for the original $24.95. As far as I'm concerned they aren't to be trusted to keep their word.

The work was never completed, even though the system says it was done. Three separate days the haul-away team never showed. Three whole days I wasted waiting for them.

This was the first time I have called the BB Geek Squad for a service appointment. No representative showed up on the scheduled day. I attempted to reschedule only to be placed on hold and never called back. One telephone representatives made a mess of the original appointment. The representatives never called me back as promised. The representatives will place you on hold and never pick up again. I asked to speak with a supervisor only to be placed on hold again for 30 minutes. There is no way to speak with a supervisor or anyone of authority. I still do not have a complete refund for the service call I was charged for. I do NOT recommend ever calling the Geek Squad phone number because the representatives can do anything without any repercussions. I used to be a BB fan. Now I will only deal with employees at the local store. I spoke with three different representatives all with the same outcome. What has happened to Best Buy?

I paid to have the old tv taken away. The old TV was not taken. Please refund my money thank you.