Customer Ratings & Reviews

Paid for them to Holloway TV.But they had no note of it and left it with my mother.Who was 80 years old had to have it haul the way by another place.Then try to charge me again for the holloway

Found out that I could take up 55" TV to your Best Buy store and there would be no charge. I think $60 charge is too much.

The person came in an unmarked truck and walked through my semi carpeted house with snow on his shoes.

Total miss advertising . Charged for 55 inch removal when charge said the cost was for 56 inch and above

The Geek Squad from Greenwood IN, hung a 55” TV and I bought a 65” TV. I am 77 years old and they left my 55” old tv in my entrance of my home on the floor. I hope I don’t hurt myself.

Nice benefit if you are going to use it. Otherwise, money not going to use.

Employee never showed up. I waited over seven hours and this (non) service stinks.

I had a haul away scheduled but decided to keep the TV. At the time of the delivery, it was noted on my order. I paid $25 for the haul away service. Best Buy refunded $24.99. They kept .01 of the haul away fee. Weird On a positive note, I really like my new Toshiba TV.

Never happened. I’ve lived at my current address 20 years. There service couldn’t find my house. Lied that they came to my house and no one home. I live rural and driver sent pic in a neighborhood.

We told them we had a 70" TV which did not survive a lightening storm. They said they eould haul it away when they delivered the new tv. The guy could not take it. His van was tiny. He promised to get someone to take it. Never heard from Best Buy / Geek Squad again on that.

They removed my t.v. rather quickly.......as quick to take it away! My old television was in better working condition than the new one I purchased yesterday!!

Status changed to completed, dispite no one ever contacting me or coming to my house (as verified on cameras). This was for a 'haul away' only, as the contractor Best Buy hired to install the TV did not perform this on the day of the TV install due to another Best Buy communication issue

I was scheduled to have a TV Connect and Setup 55" & Smaller on 12/17 between 12 PM - 8:00 PM. SKU 4996164. This has not been completed even though it was noted to be completed. There was a service scheduled for an add on TV Haul Away 55" and under for the same day (12/17) but between 7 AM - 1 PM. SKU 5314600. This service was completed. The order # is 1120336742390.

This was not a good experience. The men who delivered the TV said they were contract and could not take it. Made trip to store to get scheduled because you cannot get anyone anywhere at any number to answer the phone. The website is a joke when trying to schedule. They did not show up. Another trip to get scheduled. One week later we finally had someone to come.

The old TV is still here. Purchased before Christmas. We wound up going to the store and bringing it home ourselves. ...thankfully a salesperson could locate one for us to have. We purchased all of this before Christmas.

we were cancelled and rescheduled again.......this has happened several times and we're still waiting///How to you give a quality rating on something that has yet to be delivered?

Damages are significant and Best Buy has not helped getting the repair issue resolved. Very disappointed with the No Help I am still waiting for repairs and even a contact from Best Buy. Poor reflection on your organization once the purchase is made nothing from anyone to resolve. I have solicited help from local manager but to no avail.

This service has not been delivered. I contacted your phone and chat service already. My TV was not delivered and the haul away was not executed

The TV seems fine but the local Best Buy delivery system was the worst I have ever experienced for an online purchase.

Showed up with no notice and brought snow in my home. Didn't have proper booties to put on over their boots. What a mess!