Customer Ratings & Reviews

This service saved me so much time and effort! Moreover, I learned so much about the TV and how to use it efficiently. My team was excellent, professional and did an excellent job answering some of the technical questions I had. Will definitely use this service again.

the entire recent experience was absolutely superb, from in store to delivery, most people dont realize how important the delivery is. Any type of great in store service can be greatly diminished if the delivery goes south. all good top to bottom. also samsung 58" tu690 was a score. after tweaking picture settings to dynamic we are very happy . would definatley reccomend.

The crew was excellnt and professional no fuss set up! Was done in like 40 mins.

They came in and picked up the old TV. Very fast and very efficient, thank you!

The guys were excellent. They were knowledgeable and helpful in every way. The existing wall mounting didn't quite fit the new TV and they made necessary adjustments to make it fit. They were first-class guys who really knew their stuff. I never cease to be amazed at the knowledgeability, expertise, helpfulness and overall customer service quality of the Geek Squad members who have serviced our home over the years. The latest were equally impressive. Thank you.

We purchased a new system (TV, sound bar, router set), with pledged old TV pick-up, delivery and set up. Delivery was not made on promised day, but took place two weeks later then promised. I received three different stories as to why the promised delivery was not made. Also promised (3 times) was the pick-up of the older style TV to coordinate with the delivery (we provided the brand, model and weight each time). The pick up did not happen, so with the old TV in place, the set up could not be done. But, we accepted the delivery to try to make some progress. The delivery crew was professional and helpful. But Best Buy failed them by not doing what we (and they) expected, and, of course, Best Buy failed us. To deal with Best Buy post-purchase was a true disaster; just try to get through to the sales associate. If you make a purchase get a supervisor contact and be sure to get their phone extension. We are now a month post-purchase and the old TV pick up has not happened, and we have not yet been offered potential pick-up dates. And, of course, our new TV is not set up, it is sitting in a box. Explore all of your purchase options. If you select Best Buy, good luck - you will need it.

After purchasing a new TV from Best Buy, I needed to have my new flat screen set up and the “OLD” rear projection box TV hauled away. It was very big and heavy so got a special deal since I had purchased a TV from Best Buy and they arraigned to have it picked up. The crew called the day day of the pick to say they were able to come earlier than my scheduled time. They showed up promptly at the new scheduled time and hauled away the old heavy TV. It went quick and uneventful. Great Best Buy experience!!!

Appreciate the help setting up my new TV, and moving my old TV.

On time, very knowledgible tech, left the area cleaner than when she came

I greatly appreciate the time and patience that my installer had to obtaining just the right fit for my liking. Working at a fast pace and applying a job well done leaves a great experience for me. It made a great addition to my existing room.

It was gone when I came back home. Quite easy and glad to have my tv out of the storage room.

After being so disappointed my old t.v. finally gave up, it was such a relief to have my new fabulous t.v. delivered and installed. The technician, was kind, patient, professional. He patiently explained all the functions, options.

Roku tv's make it very easy to cut the cable. Resolution is amazing and the Geek Squad did a great job installing it. Roku also has great customer service when i needed help with my remote.

Thank you t my Salesperson, Andrew. What a pleasure it was to work with him. He was busy when I arrived, and he quickly acknowledged my waiting. He gave me some excellent advice, guided me through purchasing all the items for my new installation, and he upgraded my Webroot Plan from standard $99.00 to $200.00 plan. Andrew truly has some excellent Customer Skills, and I thank Best Buy Inc for hiring such quality.

Quick and easy. The Geeks arrived within the scheduled window. They called in advance to say they were on the way. Quick, polite free delivery of a 55" TV and the removal of its dead cousin, all in a matter of minutes.

Prompt and also very courteous and they were on time to pick up the TV

Very professional quickly removed old T.V. Nice job

The TV installer arrived on time on the day scheduled. He was polite, efficient, and showed my how to use the controller. In less than an hour, he was gone! Great service!

Lugging old electronics is a bit mush as a senior. The haul-away service was great!

An extremely good option to have, because then you don’t need to be concerned about where to take the old tv for recycling or have someone else come get it.