Customer Ratings & Reviews

The Geek Squad are fantastic. Set up TV and then explained how to work everything. I have had a Geek Squad service contract I think for about 10 years. They have been an excellent resource to help me with my digital short comings. Thanks Geek Squad.

Our Geek Squad has to one of the best, if not the best. On time and on the A game.

Great tv, easy to use and install, love the picture

Arrived on time, Set the set up very quickly, including making all the connections. Team was was very friendly and communicative.

There is no substitute for the Geek Squad ! A group of very intelligent, knowledgeable people that make for a great experience. Thank you Geek Squad.

The team that setup up TV's and Sonos sound systems were very knowledgeable and professional. Do to the service that is provided by Best Buy, I try to buy whatever I can from a company that provides the in store experience that allows you to touch and feel a product, is competitive with Online retailers and has the service department that is top notch. Plan to use the service again and I hope that the company can weather the Amazon storm.

Allen from the Best Buy Geek Squad delivered and setup 2 TVs for me, a Samsung - 50” Class Q80C QLED 4K UHD Smart Tizen TV, and a Samsung - 55” Class Q80C QLED 4K UHD Smart Tizen TV. Both TVs are wonderful, great picture quality, great sound and easy installation with instant connection via WiFi. Allen made the installation a learning experience he didn't talk over my head with technical terminology that I couldn't follow and never made me feel stupid with the many questions I had for him. And thanks to Allen, I had a Great Installation Experience and now 2 Great Smart TVs.

I needed an upgrade in TVs for my living room. Luckily BB had one that fit my needs in terms of prize and size. The new TV was replacing a similar sized TV but it was an old school one with the fat back. I'm handicapped, so hauling out the old TV myself wasn't an option. The Geek Squad Tech came to my home on time, hooked up the new TV while hauling out the old one, and the visit lasted for about an hour. Thank God for Geek Squad!

The agents mounted my TV and hooked everything up.

I am enjoying my new bigger and brighter TV. Pictures are clear and the sound is good.

The agent set up my TV, hooked it up to my other devices, and taught my how to use it. He was very helpful.

First of all I couldn’t fit the 75 inch tv in my car. I’m thrilled that I paid to have it delivered and setup

The tech reps were personable, knowledgeable and efficient. They really did a terrific job.

Customer service was excellent. They came in and setup everything for me.

The setup was good. The person was nice and friendly. Was able to bring the tv.

The 2 agents delivered my Tv, set it up, & cleaned up after. The most important thing, however, was the attention to detail in setting up what I needed & explaining to me. They were both so nice & I felt very comfortable with them. They represent Best Buy well.

ser up tv with no problems. tv working fine.glad i bought tv

TV was set up, connected, and ready for use in a short time.

Technicians were on time, very knowledgeable, took plenty of time to make certain I understood the many selections that were available and how to make the appropriate selections. They cleared the debris left from the packaging and even vacuumed before they left.

My installers, Ethan and T.K. were awesome. Connected all of our equipment..television, cable box, sound bar. We are not tech-savvy people and I had lots of questions. Not only did they take the time but also never seemed to get impatient with me, and they were there for quite a while making sure that I understood it all.