Customer Ratings & Reviews

Carmello could not have been better--thoughtful, patient, friendly, polite. Many more nice words would describe him! I am so glad I had the Geek Squad setup--made the transition so easy. My last TV was 13 years old, so I needed lots of help and Mello gave it! Give him a promotion!

We actually signed up for Geek Squad, but were given a 3rd party company for the TV delivery & installation. They were on time, professional, fast & truly went out of their way to make sure all the connections worked & then took the time to explain everything to us! Highly recommend & the Best Buy Black Friday in July reduced price was a plus!

The technician brought the TV to my house, set it up, set up my sound bar and taught me how to use both. He kept me informed as to when he would arrive, he worked quickly and efficiently and did a great job. I would definitely buy from Best Buy and pay for them to set things up in the future

Within 20 minutes or less, everything was connected, up and running. Old LG TV removed, hauled away (including new Sony TV box), Contact to advise the appropriate expected time of arrival and Geek Squad Crew's name, was very much appreciated. Great follow-up, and pleasant team.

The team was prompt within the delivery/installation window offered by Best Buy. They installed the TV, DVD player, hooked up cable and made sure everything was working. They also hauled away an old TV which added to the quality and value of the service. Will definitely use this service again in the future. A bit expensive but worth it on this occasion.

The service was good and I could not have set up my 77 inch tv without it.

We have had two different sets of Agents installing two big TVS on two different occasions. Aaron & Alisa, and Dean & Joe… WOW! Fast, efficient work, answering All our questions and Beyond! SUPER SATISFIED with BOTH TEAMS! Don & Sally Groters, Comstock Park,Mi. YEA TEAMS!

my tech was knowledable. when he left everything was connect and working great.

Lg. Working good. Suund bar not as well as told by Best Bye Rep. Also wishing Best Buy, a very happy and prosperous new year 2024 Godspeed with every one..!!

The agents set up my TV and showed me how to use it.

Geek squad arrive early and started to work immediately and quickly installed my new TV. They really knew what they were doing.

The team called to give me the 4 hour window, called when they were 30 minutes out; they were professional, efficient, instructive and very pleasant. Easy installation- i was delighted!

My setup was so simplistic. Did unbox it put the pedestal on and set it on my credenza. I did handle the TV with kid gloves and make sure they were not touching the screen and everything was properly aligned and cables connected.

Installed new tv mounted and all wires hidden fast efficient and amazing job !!!

They did a great job with the installation but they did give me some inaccurate advice which required me to contact extra help to get the tv running correctly. I think the fee is a bit high.

John was very good at setting up my Visio tv. He was very efficient and very polite and he showed me everything i needed to know about my tv, i was very pleased with the Geek Squad service

We have used the GEEK Squad x 2 TV installations. So Happy with their service. They did not leave until all was hooked up, working with our internet service and they showed us how to work each TV unit .

The Installer that came here was very nice, capable, knowledgeable, and efficient.

The 2 Geek Squad agents arrived within scheduled time. My new tv was installed easily and quickly. They helped me set up an account since I have slight vision problems. That was very much appreciated.

I feel much more at ease having the Geek Squad install a new tv, I'm not that knowledgeable about hooking up the tv, sound system dvd player and having them work properly and they always do a great job and make sure I know how to operate everything before they leave and if you have any questions later they will answer your call and take the time to explain.