Customer Ratings & Reviews

Great service and great guy. He set up my tv with no problem. On time and obviously knew his job very well.. I would definitely use them again.

Again the Geek Squad guys work well together in setting up both television sets.

as always the Geek Squad is the best, we use them for computer set up, and with our phones. Never an issue at home or in the store

I love geek squad services. They are fast,efficient,friendly and very helpful.

The agents installed the HDMI cable to our satisfaction. They were great troubleshooters, and included extra effort to solve our problems. They were also very courteous and professional. We were very satisfied.

Geek Squad are EXCELLENT at setting up your TV. They take their time to make sure everything is right. Professional, knowledgeable, and courteous.

I purchased a 65" Sony OLED TV from Best Buy to replace the 14 year old 50" Plasma set mounted above the fireplace in our living room. I knew given the size of the new TV and the fact that I am now 74 meant I would need someone do the installation for me. I purchased the Geek Squad TV Connect of 56" and larger installation service. The work that Jamison and his co-worker did in removing our old TV and installing the new one is without question "Best of Class" in my opinion. The installation was not nearly as simple as I thought it would be. After taking the old set down, it was readily apparent that my thought to just move the old wall mount from the back of the old TV and bolt it to the TV. That would have worked. But the unsightly connection of wires connecting from the ORBI Mesh network and Roku and other factors would have made it look like it was not professionally installed. They relocated the original wall mount and set up the wires so that nothing was showing. It was not an easy task. Jamison then made changes to the way I had the TV Remote set up to enhance the quality of the TV picture and the sound. Finally, they cleaned up and everything when finished.

I was very pleased with The Geek Squad's professionalism. I was contacted throughout all stages of the appointment. The crew showed up on time, unboxed my TV and totally set it up with all connections. They then went through the on screen set up and made sure everything was working properly.

The TV’s were installed perfectly by the Geek Squad-Matt. I bought the tech package for $180 and what a disappointment. My remote wouldn’t work with the one TV. I was passed from one Geek Squad to 4 others for help. No one would take the time to help. Customer service at the store passed me off, too. So for $180 I got no help. Clear Picture cable company solved the problem for $ O dollars.. The remote needed to be reprogrammed to the TV. I still want to speak to the manager of Best Buy and can’t reach him!

Everything went smoothly, explained everything Thank You

Nate and Mike had several things to do! Get rid of an old tv, move a big tv to another place and install a bigger tv! They were champs. And it was just as agents were being allowed to enter homes again. Working in the special gear must have been a bit challenging, but you would have never known it! They moved along easily! And they were very friendly.

prompt, courteous, clean, and efficient. very personable and knowledgeable. thanks!!!

Geek Squad guys were great! Professional and knowledgeable and extremely helpful. They explained extra questions related to but nonessential to the TV set up which helped me understand how to manage my present TV usage and plan for additional viewing-related purchases in future (disc player/apps).

The installation process was really exceptional, from the pre-installation checklists to the regular updates on the delivery. The guys who did the installation were very courteous and knowledgeable.

They came out and did a great job on mounting my tv. Very professional

Best Buy agent set up Poor my TV was exactly what I was hoping. He came to the door he was professional he connected everything he delivered the TV I didn’t have to worry about anything. He explained what he was doing and How everything worked on the TV. I am extremely happy with the set up!

Very knowledgeable and helpful service. Made set up go smooth and quickly.

Agent was courteous, efficient and precise. Unhooked and removed old TV. Unpacked & connected new TV. Patiently taught me how to use new remote and find programs. He was very neat & took away all the packing. He was the epitome of a polite and proficient professional. I gave him six stars!!

This service was for my parents' 50in TV. Service tech was great and updated me throughout the service.

Agent arrived and unpacked the television. Installed the legs, placed on the television cart and made all connections. After that we were given instructions on the handling of the remote and syncing the cable remote to the television. It was actually a pleasure having them.