Customer Ratings & Reviews

On time and very professional. The install team did a great job

Excellent experience. Great people to work with from beginning to end. I had my new TV set up, then had a problem a day later and they came right back and determined that it was the TV, and replaced it immediately. The technician who came out both times was knowledgeable, efficient and friendly.

In the end my TV was delivered and setup. But I was told they would be here between 8:30 and 12:30. Also was told I would be the first person of the day. Well they got here at 10am. By they, I mean 3 people and my TV in a box. A little crowded. But 2 of them were being trained. Like I said it's here and operating just fine.

The agents set it up explained the new computerized remote control and took the old TV away. They were here when they promise they gave me a call there when they were on their way.

The installer was excellent & did a great job installing this product.He left no mess & took my old TV, which he was told to do.. When I use this service again, I hope he is the one that comes to my home

Geek Squad arrived at my home when promised to deliver my new tv. They connected and set up my new tv in a very efficient and professional manner. Then the tech took time to answer any questions I had about the connections and tv features. All of this took less than 30 minutes, but it was done correctly. As s consumer of Best Buy, this is the type of service I expect from them..

The agent was great. He set my new Samsung television up and explained how everything worked. He was knowledgeable and professional. Great service.

I had a wonderful experience with Emily. She contacted me to confirm arrival time. She set up my services in a timely manner and was able to answer all of my questions.

Excellent service by the geek squad from ft. Gratiot,mi James was his name I believe, and he had an assistant too. Both worked to install and clean up boxes, plastic wrapping, etc. , also removed the old tv. They installed the new tv and hooked up my old sound system, plus explained how to use the remote, and answered all my questions, My new 50” tv and its sound system work perfect. Thank you Geek squad!

Great installation service. Due to the size of the TV there would have been no way we could have done it ourselves.

Very professional, friendly and cleaned up. Set up was easy.

Scheduling an appointment was easy; periodic communication to help me prepare for delivery day. The Geek Squad set up so effortlessly and assured all worked well before they cleaned up! So easy!

We ordered our new tv online via Best Busy and direct contact with the Geek Squad as they recommended. The Geek Squad made and appt with us to install our new, but complicated, tv. The Rep arrived early and was very helpful and efficient with explanations and set up. We appreciated the service and bought the service contract from our Rep as he had been worth keeping "on hand".

Television is nice, the install was great. The two gentlemen that came out were wonderful and when the TV didn't fit on the stand they gave me another option and went back to the store to get me a wall mount and installed it that same day! Great service!

The agents showed up on time and did an excellent job of setting up my 85 inch Samsung TV. Both agents were excellent at answering all my questions an fast at setting up the TV. Will most definitely recommend them to anyone needing at TV setup.

The Geek Squad is great! I have always had a positive experience whenever I use their services. My tv was setup and they provided me a demo. Really great service!

A next-day delivery with friendly, expert service. The agents removed the old set for recycling and placed the new set on the stand. They completed the set-up and explained options on the remote.

Agents installed my new Sony Bravia OLED 55”, Sony 4K Player, and Sony Sensurround Sound System with professionalism & efficiency!!! The Home Theatre visual & sound effects are outstanding!!! Could not be happier with Service & Product!!! On a scale of 1 to 10 , it’s a 15!!!

The agent was very friendly, took his time to understand what I really needed and put the tv on top of the mantel. There are still many cords that we could not figure out where they were meant to go or why there were so many.....

Geek guys hooked up my TV and showed the basics of how to work it. They were very patient with me with questions. They called in morning to give me an about time, then again as they were leaving a job, to give me a more exact time. I really appreciated that so I didn't have to wait around wondering when they would show up.