Customer Ratings & Reviews

The picture is clear and not too bright. The remote is easy to use.

The agent connected my tv to all my devices including my old speaker set which needed utilizing an adapter. (I bought that Sony speaker set from Best Buy when I bought a new CRT tv many years ago. I love the speaker set and wanted to continue using it. He set up my dvr/vhs player and my blue ray player and my fios unit and cable tv so that everything was ready to go. I didn’t have to do anything. He even set up my password for me for my fios. As a senior citizen, I really appreciated knowing that everything was set up and done correctly and I did not have to do anything else!

On time very knowledgeable. Set up tv and remote. Adjusted tv to best picture and and wifi.

Agent was easy to work with and will use him for all services. Very professional and took his time setting up the tv and showing us how to use it.

I had no idea how to set up all the cool gadgets I bought. I knew my husband and I needed some help from Geek Squad to help us set up our brand new TV, No regrets with Geek Squad. Super professional staff helped and we love our new tv/ tv set-up. They are willing to go the extra mile to make sure we know how to get our tv to function before they left.

Jaymi from Geek Squad was great. He had patience with us when we asked a lot of questions. He transferred everything from our 10 year old computer & the things that could not be transferred, he reloaded for us.

The Geek Squad is my go-to for all my electronics and service!!! The Geek Squad team that installed/setup my new 65” OLED TV did an outstanding job!!!! Highly recommend the Geek Squad home service.

Ted was fantastic! Knowledgeable, honest and patient with me. I have never had a smart tv. He set everything up and explained everything. He gave me his number to text him if I had questions. He deserves a raise!

Service was exceptional, arrived on time, explained everything

The members of the Geek Squad were both polite and knowledgeable. They set up the TV quickly without any issues.

Bought our first smart flat screen tv. After research we bought a Samsung 50” class 8 smart tv about a month ago. We are still learning but are very satisfied with it. The Geek Squad delivered and set it up. They were very helpful and answered all our questions. Would use them again.

The gentleman who installed my tv did was quick and friendly. He was sure to explain everything we needed to know. After a lot of turmoil around securing the TV, it was great that this process was so easy.

The Geek Squad members were considerate, capable and helped us by moving our other TV into another room after they set up the new one. We cannot say enough good things about them. They cleared all the packaging debris, left no mess and actually gave us some tips for use! That's a wow.

As usual the agents who came out are so professional and knowledgeable that they really make me feel at ease and stress less. I truly believe and enjoy the Geek Squad coming to my house for all my technical problems.

Gregory and his colleague did a wonderful job of disconnecting my old TV and installing the new TCL. They offered helpful information and advice. They were also very professional, on time and pleasant. Five-star review!

The Geek Squad did a superb job installing my new 75 inch TV. They untangled the spaghetti mess behind the TV and 7.2 audio system and relocated a second TV to another room without any additional charges. They also walked me through the setup settings on the new TV. Professional, knowledgeable, and thorough. Great job.

Installation team did a fantastic job. Quickly and correctly installed and explained the operation of the set.

Had a great experience. Delivery, installation, set-up, and clean-up all went well. Very happy with Best Buy and the product.

The 2 technicians did an excellent job setting up my TV, putting the TV stand together and mounting the TV to the stand. They visited me in the winter and their van got stuck in the frozen snow. They never complained. My concern is the store staff who were unable to tell me until the last minute whether the technicians would remove my old TV. They did take it for proper disposal.

Service guy was very nice and knowledgeable about product and instructions. Was not told by salesman I had to download an app to run tv so took a few extra minutes to get tv hooked up. After app was down loaded he Had it plugged in and running in 15 minutes.