Customer Ratings & Reviews

Very good job installing and optioning my Sony Flatscreen, Soundbar and Subwoofer, and Blu-Ray DVD. Useful user instructions. Both representatives were very friendly and knowledgeable.

Service setup was mostly very good, but they got one thing wrong, which in my estimation, was a significant mistake that the techs should have known and resolved--they literally forgot to connect the cable box. Turned it on and it was taking a long time to boot up, which they indicated happened sometimes (I raised my eyebrow but was not interested in arguing). This was something I thought I could remedy one way or the other, so I did not want to hold them up over it. My Fire Cube was hooked up and I knew the TV worked. After they left, I found the coaxial cable completely unconnected and once I hooked it up, the box booted reasonably quickly. Not a catastrophic situation by any means, but a big disappointment weighed against the cost of the service.

Good experience again with Geek Squad setting up my new TV. Adam was pleasant and professional.

Recent back surgery prevented me from lifting anything over 5 pounds. My bedroom TV stopped working, so I needed a new TV, needed it quickly and needed it assembled and set up in my room. The Best Buy Connect and Setup service was what I needed and it seemed reasonably priced. I ordered my new Samsung flat screen and setup service at 7:00 PM. The site prompted me to select a setup date and time. Much to my surprise, an appointment window was available from 8:00-noon the very next day. Once I completed my purchase, I received email confirmation of the sale and setup appointment. I received another confirmation and phone call the next morning, telling me the tech was on the way. The technician also called me to let me know that he was 15 minutes away. Upon arrival, the tech set up my TV in a very professional manner, taking care not to damage anything. He spent a lot of time reviewing the operation of the TV, and made sure we were completely satisfied before leaving. He also left his personal cell phone number, should we have any additional questions or problems. We were very pleased with the entire purchase and installation process.

They showed up when they said they would, and did what they said they would do; putting them in the top 10% of service providers. Their courtesy, ability to answer my questions and easy operating instructions put them in the top 1% of service providers.

Have had this team of professions at our house for another setup. BestBuy must treat their employees good. I thought they were very knowledgeable and answered all my question. Set up and checked installation all worked.

The Geek Squad team went out of their way to install my TV after a second attempt. They were very patient took the extra time and made sure to demonstrate the many features including mirroring my iPad !

Awesome staff came to house and put TV on wall. Friendly staff. Answered questions. There was a little confusion regarding the info. Made one call and everything was sorted out.

Friendly showed that he new about the tv, and showed me how to use it.

The agents set up our new TV with ease, connecting it to our service provider, and made sure we knew how to use both remotes.

The crew were efficient, professional and effective and I would highly recommend do to how well they represent Best Buy!

After a previous bad experience, I had two different technicians come out to finish setting up my home theater room. They called ahead of time to confirm appointment and address. They were were courteous, went right to work and set up my room exactly how I wanted it. They even took the time to show me how to use my new receiver and asked me if I was pleased with the sound.

I found the installatuin of the product good and medium. I paid for installation but they said they were repair not installers. However they delivered it well. They set it up well and were very helpful in everything related to the set-up. Their were some issues after they left, however I was able to get Best Buy to send someone again. Thank you, Best Buy for the great service.

Sean, the Geek Squad agent, did a great job of not only setting up the TV but taking time to show me how to use the functions. He also assisted in showing me how to add an app through our cable provider (Comcast). We've had no issues with using our new TV.

Geek Squad quickly and professionally set up my TV as well as usage instructions. Called prior to arrival.my set up was very basic as I am not a gamer or Alexa. Job well done but a little pricey.

the installation was good. Had a problem with a cracked screen and it was replaced in 3 days. The men were all very professional and did all that I asked. Thank you very much.

Bad News. The wait time for completion (installation) of the products was waaaaay too long, almost a month from the purchase date. Good News. The Geek squad team (D&D) were excellent. They were professional, courteous, and knew what they were doing. Great job/service.

There’s no way I could have figured out how to set up the TV. The Geek Squad had it up and running in 10 minutes. So many channels, all from an antenna in the rafters. DONT ATTEMPT THIS YOURSELF

We scheduled this to help with TV setup and installation. Turns out the installation was very straight forward and we were able to do it easily ourselves. We cancelled the home service, and that was very easy too! The Squad was great!

The squad members took great pains to maintain strict COVID—19 safety standards throughout their time at our home. Extreme care was taken with our new tv. Squad members removed our old tv and placed it in one of our bedrooms for us. The new tv was quickly installed and the various settings were made. It became obvious that our old sound bar was a bad match fo our new tv. The squad member recommended an appropriate new sound bar and left to get the new recommended bar. The new sound bar was installed and adjusted. The tv and sound bar are perfect. We are very pleased. Before leaving we were given a great demonstration of the various controls and how to set or change setting. They answered all our question throughly and completely. We were very pleased that the squad members who came to our home were so professional and knowledgeable. We highly recommend Best Buy’s Geek Squad services.