Customer Ratings & Reviews

Jarid was very good at setting up my new tv. He set us the cable & got everything running great for me. I would definitely ask for him again to set up any thing that I buy.

The agent was very professional and had the TV up and working beautifully in no time. I have been a Total Tech subscriber a long time and always pleased and impressed with work they do.

The guys from the Geek Squad did an outstanding job installing my new flat screen tv. They were on time,covered their shoes to protect my house,discounted my old tv and installed the new tv. Being very careful with my furniture and being absolutely sure it was working properly and I knew how to use it. Hope their all as good as these guys were!

Justin Vogt … what an EXCELLENT Tech man! His set up was PERFECT! Only WISH he could have TAKEN AWAY the SONY 60” TV that had been delivered earlier, but had Blown Out! That was the understanding that I had with my in store help - Eric Meyers!

The team from the geek squad that came and set up my TV and sound bar were great guys. They work together as a team. Got The setup done in no time at all. They explained everything... That I could understand. Great customer service!

Arrived on time with curtesy call in advance to let me know he was on his way. After setting up the TV he patiently explained all of the functions of the tv and remotes. Geek Squad man was knowledgeable, pleasant, clean and courteous.

Very professional and likeable. Went the extra mile to put everything where I wanted it. Would recommend.

Agent mounted TV, connected a soundbar and ensured everything worked well. In addition, he came with additional parts I might need (eg. different mount, to allow more movement). Very professional and friendly service.

The agents were very very friendly and nice. They set up my TV and answered all of my questions. They were very quick and efficient. They were were also prompt and professional!

set up is well worth it...on time and very professional

The installation crew were very professional when they arrived at my home. I was never notified by the store when the crew would show up. The crew was very appologetic for the office's lack of communication to me. They moved the old tv upstairs tou bedroom for my wife and they cleaned up afterwards.

The picture is great, but it does not play well with the latest Verizon cable box. You have to make sure that the screen savers are turned off for both the set top box and the TV. The TV won't turn off. Hopefully the Geek Squad can get it to work

The agents took great care with delivery and install of my new TV. They made sure I understood how it all worked. Very professional.

We're seniors who could not possibly install ourselves, so we were especially happy to get two extremely courteous and skilled installers who helped us get acquainted with our new TV, set up all our apps and explained the remote, and so much more. Couldn't be happier!

The young man that hooked everything up was very courteous, respectful and cleaned up after the job was done. He made sure everything was working smoothly and showed me how it all works.

I had 2 TV's installed at our home. The first time was a 5 star experience. I believe the installers were from Best Buy / Geek Squad, and they were extremely courteous and professional. My most recent experience was a stark difference from the first. Regarding the latest TV installation, the installers were 3rd party installers (not Best Buy / Geek Squad). I ordered a TV mount of a 50" TV. When they arrived, the lead installer informed me that the incorrect service was book. What was booked was "TV Connect and Setup 55” and Smaller" but what we needed was "Basic TV Mount Service." So, the installer told me that the mounting service is $50 more than the connect service, so I paid him $50 cash. I later found out that the "TV Connect and Setup 55” and Smaller" and "Basic TV Mount Service" are the same exact price... $119.99 as a beta member. They did a good job with the installation, but I can't help but feel I got cheated out of $50. TLDR: before paying extra, double check that the up-charge is actually correct...

The geek squad member was here on time and set my tv up quickly. He was very professional and wore booties over his shoes and a mask. He showed me how to use it and asked if I had any questions. I was very pleased with the service and would recommend them to my family and friends.

I had a 65" Sony tv set up on a swivel stand.It was a swap out for a Samsung which I was unhappy with.Since I went with the extended warranty it was no hassle.They did a great job connecting everything, arriving sooner than the estimated time window.I will use them again.

They did an outstanding job everything was done very professional. I would recommend them to do anything that you might need Besy Buy for

Guys did a great job were patient and set up and hauled away old TV. Gave me great instructions too