Customer Ratings & Reviews

Levi came to my house to install a surround sound bar and he did a very professional job. He had up in no time. He made sure it was centered and hooked up. He set everything up with remote and showed me certain features. He was very polite and was a professional.

Just what I have come to expect from Best Buy, very professional and all the while courteous and polite. I am again very pleased with Best Buy's customer service.

The service men were efficient and courteous. Very strong and helpful in placing a smaller TV in its new location.

Everything set up quickly by excellent technicians. All proper care taken while working. Technical advice provided while installing. Very happy with this service.

Did a great job so happy I decided to opt for the install. TVs were too large for me to be able to hang myself

The team was courteous, efficient and knowledgeable.

My Geek Squad agent Daniel thoroughly integrated, demonstrated and explained the use of my TV and audio equipment with the Harmony Elite RF remote that he customized to my personal specifications. He has a great ability to make the complex seem simple. If I were starting my own business Daniel would be my first employee.

The Danvers, MA. Geek Squad arrived on time. Installed my Samsung Smart TV and accessories perfectly. Explained how to operate my new TV; answered all my questions. Removed all packing material and contacted me the following day to learn if I had any additional questions. Would definitely use this service again.

The agents delivered my 65 inch Samsung tv, to my home and set it up for me. They were extremely courteous and polite as well as knowledgeable. I felt very comfortable with them and was very impressed. It is a service I would definitely recommend and repeat myself.

Was very helpful. perfect installation. He helped with all devices. Made sure everything worked and instructed me on how to handle the device.

The guys did an excellent job setting up my new Fire Smart TV with the MOHU HD antenna.

The Geek Squad installed my TV in a timely and professional manner. Very happy with the service.

I have a bad back and opted for the the free setup and delivery offered with the tv I purchased. The guys were right on time. They were knowledgeable and professional and got to work. They set up my new tv ran all the cables and wires and programmed the set. They answered all my questions and even took the trash! Nice

The agent was very committed to the installation and to me understanding how to operate

Ordered the TV for my parents and they were excellent at getting everything set up and took the time to explain everything to them.

I have no real issues or serious complaints with the Best Buy TV Set Up. It was actually done through a 3rd Party. The only thing I noticed they may have accidentally took with them one of my HDMI cables and the Remote from the Other TV that I had here that I was replacing. I guess they might have gotten things confused with everything when they set up everything and when they were connecting everything. There was so much of the Package Matereral everywhere. I am giving them the benefit of the doubt here, but I honestly cannot say what actually happened to my devices. I do know because of what happened I would NOT want them to ever come back here again. They did make me feel extremely rushed and kept trying to get me to sign their digital form before they were even finished. I felt extremely uncomfortable about that. They were aware of me being Disabled and Having 4 Traumatic Brain Injuries that occurred during my Military Service. Just to add I have been a Customer of Best Buy for over 20 Years.

The 2 people who delivered my TV were efficient, thorough and helpful. Explained how to work everything. Connected everything. Cleaned up after themselves. We’re nice to my yappy dog. Amanda needs to use deodorant.

The agents set up our TV, sound bar and DVD Player. They were very efficient and explained everything and made sure we knew how to work everything. The crew was fun to talk to and they really are good at their work.

the service pro was good, it took a while to set the apt.

Set up went perfict delivery on time. Follow up purchase of speaker also went well