Customer Ratings & Reviews

Crew did a great job installing television and connecting my AV system. Also spent a good bit of time setting up controls and providing instruction. VBery glad I hired geek quad service On a negative note, the second crew arrived later and were not able to get my old rear projection TV from my walkout basement and up the yard to the street. A lot of plantings have grown since i bought it and I wasn't surprised. I sugeested I dismantle it partially and they concurred and I was to set up another date. I was advised when the second crew arrived that a paritally dismantelled TV could not be taken (all electronics were intact) I called the best buy numnber aand asked about this and have yet to hear back. I will probably have to dismantle the electronics myself and take them to a recycling center. Do need my money back for removal.

Initially I was not impressed with the picture on my new Samsung. The Geek Squad had delivered and set it up so I assumed all was as it should be. Eventually I got an on screen message that the resolution was not correct and had to reset it to the highest from the lowest. There was a tremendous improvement! It has a few quirks that I am learning to live with though. This morning I found it turned on and set to "setup". The cable box was not on. I managed to fix that and turn it off but 10 minutes later it was on again, this time to TV. More often this will happen, sometimes when I am watching a program, and an its landing of choice is the DVD blue ray player. No one else is here except the cat and she does not know how to use the remote. It can be spooky! I was happy to have the Geek Squad here to set up the TV because at 86 even moving such a large TV is impossible for me It was worth the $150 to have someone else take care of it...I just wish they hadn't left a gremlin here with it!

Js. set up my t.v its on a stand they downloaded all my apps

Henry took excellent care of us. The Best Buy Team that came to our home were obviously knowledgeable and capable young men. They worked carefully and efficiently and are a real credit to the Best Buy organization and were a pleasure for us to work with. They also took the time to share their considerable expertise with us in a way that really helped us get the most out of our new TV. Thank you Best Buy! This was a good experience!

The guys were great in setting it up and explaining the remote.

Micky and Zach were very friendly and professional in delivering and installing my tv. They set everything up, showed me how to use everything, and cleaned up afterwards. This was a very positive experience.

the agents weere wonderful. Hooked up our tv and explained everything to us

The gentleman who came to set up my new TV (Shawn), was very prompt and courteous. He explained what to expect in easy to understand language!

The agent was very courteous and knowledgeable at his craft. I appreciate the demonstration and the insight on operation. I highly recommend the Geek Squad.

They were there after the install to complete wheat he initial guys did not and they are hired outside of best buy and out of their control as a vender. Geek Squad were there so fast!!!!Great Job and for the money and 5 years coverage...it cant be beat for what they do

Great all around service. Guys were friendly and efficient.

The agents were on time and respectful of my home. They did a great job of educating me about my purchase.

Amazing experience! Geek Squad know their stuff really well. They set up the TV in no time and demonstrated me with options so I can be familiar with.

Great job by the setup techs. They were very helpful informative and patient in teaching us how to make things work.

The guys were great. Took out the old and brought the new TV. They were fast and explained how the new TV worked.

Am very impressed and pleased with Geek Squad services. Had a TV and sound bar installed and adjusted. Used Geek Squad for new computer set-up about 6 years ago - they are the best and I will always us them for future work. It's like having your own IT guys to make things "right!"

The squad set up our tv in a very professional & helpful manner. Very nice folks to deal with.

They did a great job. Even helped me with the programming of the DVD I also purchased new from Best Buy along with the new TV. A terrific work ethic and with warm personalities.

The gentleman did a good job. He basically took it out of the box and set it on my chest of drawers. He then showed me the basics of the remote control and removed my old TV. He asked me if I wanted to have it mounted on my wall but I declined.

The agents unboxed the new and moved the old off to the side. Got everything hooked up, explained how to use the remote and answered the questions I had and dealt with my anxiety with technology. They treated me with respect.