Customer Ratings & Reviews

On the first scheduled in-home service the Geek Squad individual never showed up during the scheduled window of time. In fact, I had to call the Best Buy where I purchased my Sony TV Just to find out where the technician was. I received a call from the technician about an hour later saying he was running late and wanted to come to my house around 3:30 PM, I told him no, he had missed his window by 2.5 hours and I am not waiting all day. The technician should have called to let me know he was running later vs me having to find out where he was after the fact. The second scheduled visit went well. A different technician out of a different store did a good job of checking the set-up I did on my own since the first tech never showed. The second tech was super, however, I don’t think the 49.00 fee was worth it since I did the work, otherwise I would not have had a TV for over 10 days. I forget the first techs name that didn’t show on the first scheduled visit, but I also never received any feedback as to why he blew off the appointment from the management I spoke to at the store.

Donald was awesome. A great experience on the purchase and installation.

He set up my new tv and sound bar. He was very knowledgeable and answered all of my questions. He was funny and easy to talk to. He made the whole experience fun!

The Tech arrived as scheduled and set up my smart TV. The installation included connecting the TV to my entertainment system, satellite TV service, and WiFi. The installation happened quickly and the technician was friendly, even leaving his cell phone number in case I had questions later.

Delivery takes all the stress of unboxing and installing.If you ever need home repairs on your TV there is no extra charge for removing and reinstalling TV with this purchase

the agents weere wonderful. Hooked up our tv and explained everything to us

The guys were quick and knowledgeable. Very efficient in their work.

Very friendly and helpful staff…they were in and out in no time, but took the time to answer our questions….they were also very punctual and true to their scheduled appointment time for us, really appreciate that so much…,

Spectacular! The technicians were professional and very knowledgeable. They were able to answer all our questions. And didn’t leave until we were comfortable to use all the TV features. They left the room spotless. Thanks.

They were quick and professional. Setup with out issues.

Geek Squad TV setup was well worth the cost. They were courteous, careful in their work, patient, and efficient. They said when they would arrive and they arrived at that time. They answered all questions and showed us some things we would have otherwise not learned. Geek Squad - Best Buy is a great combination.

I purchased a television as a gift, and I was pleased to hear that the delivery, installation, and removal of the old unit went off without a hitch.

They came, did the work, and answered every question I had. They were on time, and did not take too long.

The guys were great. Took out the old and brought the new TV. They were fast and explained how the new TV worked.

The Geek Squad was professional, knowledgeable, efficient and very courteous.

We had the Geek Squad come in to set up our Home Theater Entertainment - Sony 65" TV, sound bar, Blu-ray player for one remote to work everything. They did an awesome job. These are the people who know what they are doing and can make everything work perfectly. We are so glad we had them hook up everything. Thanks Geek Squad!!

The service techs brought my 65 inch tv and hooked it up to my satisfaction.

Levi came to my house to install a surround sound bar and he did a very professional job. He had up in no time. He made sure it was centered and hooked up. He set everything up with remote and showed me certain features. He was very polite and was a professional.

Andrew was excellent. Being seniors with no technical savvy we needed help understanding operations of our new TV. His demonstration was clear and easy to grasp.

They set up the TV in a short time, They also went thru twe options that are available with my TV. Both of them were knowledgable on the product they set up