Customer Ratings & Reviews

I did not use The Geek Squad, but a team of two from Best Buy delivered and helped me set up a new 77" Sony TV. They were extremely considerate and helpful and a pleasure to work with.

This service was excellent and highly recommended for senior citizens as two people are required to properly lift the TV. Also. The two gentlemen who came were outstanding. Very nice, courteous and knowledgeable.

We would never purchase a TV without the Geek Squad protection plan which includes installation of the TV. We had an incredible experience at the Murrieta CA store and our Geek Technician, Mike Vanderslice, is top notch. One of the most professional technicians we have EVER worked with!

The agent set up my TV, hooked it up to my other devices, and taught my how to use it. He was very helpful.

Alexey was excellent. Intelligent, knowledgeable & professional. He set up my 2 new TV's, and he helped me make the change from Xfinity to YouTubeTV. He made an effort to get me oriented with my new service because he could see how clueless I was. He took the time to make sure I could function before he left. I really appreciated his patience.

First of all I couldn’t fit the 75 inch tv in my car. I’m thrilled that I paid to have it delivered and setup

The installers were very efficient. They were in and out in about 30 minutes. They were very helpful and instructed me on what I needed to do to change from Cable to streaming.

This is such a great service for luddites like me. When the installer was done, every one of my streaming services, sound, and bluray, were set up and working seamlesly.

on time and they knew what they were doing. Very professional and went through some of the technical aspects.

The delivery and setup was great. My set was setup along with my internet hooked up in under 15min. The Technicians also walked me through on how to use the remote and the apps

Brandan does a GREAT job!!! He is very knowledgable, pleasant and patient!! I am going to enjoy my special lights and having my TVs working properly!!

Geek squad rocks. They set everything up quickly and took time to answer questions and show us how everything works.

Terrance came on time and showed me how to attach device to TV so that I can play my DVD’s and Videos. He also checked my cd player. Excellent service.

These guys are the best. They are knowledgeable and professional. They not only set everything up but they asked me how I used the device and customized it for me.

Dennis drove in right on time. He was friendly and went right to work. Things went off without a hitch , which is rare in my life. It was really a good service call.

Keith worked us into his schedule the following day to complete the set up and the time estimate was 15 minutes but took over 1 and a half hours, He was courteous, extremely helpful, and persistent in establishing the proper TV hook up involving Comcast. We are grateful for his help.

set up was great. the geek squad were very nice and helpful left things neat. took empty boxes with them.

The agents set up our tv, which included moving our tv stand and connecting all the extras. They were very patient with us and so appreciated this!

The agents were very knowledgeable and polite. They set up the TV and sound bar. It all worked well.

Service took over an hour to get working. After he left all worked great. Four hours later the device turned on but got the wrong input, the sound bar came on but no sound. Not satisfied with the products and would never recommend the tv or the myharmony remote to anyone. We wanted a tv that any idiot could operate. I hope we are above that level, but we are unable to operate it. We were told by a salesman that it could run a certain app but later found that it cannot independently run it by itself. Your sales help need to be more clear. The remote is very complicated. So many buttons and options that it takes going to a class to figure how to work it. It was supposed to take up to 45 minutes to set up. It took a professional almost double that time. We were charged for setting up the remote and for helping with Pandora. When he got here I had already figured out Pandora but we were still charged for this part of the serves. Why would any pay for a tv the required training to use. Not happy with this. What is a person to do to get this stuff working so that it will simply work every time? I thought the geek that came out did ok but is there a class on how to turn on a tv? He explained it but nothing he said worked. I can recommend the geek but I cannot recommend Best Buy.