Customer Ratings & Reviews

The agents mounted my new TV and removed my old clunker, they were supremely professional and kept me informed every step of the way

The installer went far above and beyond my expectations. He was patient, efficient, and helped educate me on my new TV. I could not have been happier with installation.

We had a complicated set-up, for which the TV was one component. The Geek Squad engineer analyzed our situation and needs. He hooked up everything we had, and made us a "grocery list" of additional items he recommended for us to purchase, in order to achieve all the ends we had explained to him. We went back to Best Buy, and bought the additional items. He then CAME BACK to our home and completed the set up of everything we had additionally purchased!!! We easily exchanged different home theater components at the store to upgrade, without costly trips to the post office, or time wasted calling to get a "Return Authorization", as we have had to do with online tech companies. Everything went smoothly, thanks to the Geek Squad's (Aaron) recommendations and excellent set up. We now have the home audio system of our dreams, for a very reasonable price, and without any set-up headaches. Thank you Best Buy and Geek Squad. You have earned loyal customers!

The installers were great. They set up the new TV and took away all of the old material. They took the time to run me through setup for the TV.

Excellent service from Jim from the Geek Squad. He was able to set up our TV very quickly and reviewed how to use it. He provided his phone number if we had any questions. Excellent....

They were superb in being professional and friendly as they were installing the tv. I would highly recommend them to everyone.

The technician, Matt Anderson, was AMAZING!!!! He did a great job installing the tv and explaining to us how to use a Smart Tv. Our tv was a dumb one, and the Smart tv is new to us!

Geek Squad delivered and installed our new Samsung TV. Excellent installation and adjustments. (Relatives have a Samsung that they installed themselves and the picture has never been right.) When our tech-savvy son is not available, we are very grateful that the Geek Squad is around.

Went the extra Mile in getting my 65 inch TV up an running. To big for just me to handle by myself. They gave me tips on operation. I should have included a sound bar with set up. Set itself sound is weak

Two men arrived at my home to set up my new 4K television. They unpacked it carefully, moved the old unit away and went to work installing the new TV. We have a rat’s nest of wires because we have so many inputs but they got it installed and working in short order

The agents mounted my tv and were very professional and friendly. Although this was their third time out due to a mix up.

The agents were very personable and knowledgeable and set up my TV and showed me how to use it. They hauled away my old Sony 50" TV. Both were very friendly and took their time answering my questions.

The installer set up the new TV in the living room, moved the old TV from the living room to the bedroom, and took away the old TV from the bedroom.

The two Geek Squad technicians arrived as scheduled. They took my old and installed it in the bedroom as requested. Then, they installed my new 65" LG OLED on the wall where I asked them to. All in all, they did a terrific job and showed us how to use the new TV and remote along with our existing Spectrum cable service.

Your employee (sorry can’t remember his name) was terrific. He hooked everything up and explained our TV functions.

These guys are the best. Delivered, installed, setup and took the old set. Very helpful in connecting HDMI with older RCA units. Very knowledgeable and great to work with.

They arrived on time and took care of the problem quickly. Both young men were polite and explained what to do if we had the problem again.

2-person team installed a tv wall mount and had our new tv ready to use in about 20 minutes. They texted me when they were on their way; arrived on time; and wore booties to cover their shoes before entering my home, which I really appreciated. The team was friendly, courteous and respected my home. For instance, they vacuumed up the minimal amount of dust that resulted from drilling holes in the wall for the tv mount, and they took the empty boxes and packing material with them. I was very impressed.

Having total tech-support makes it very affordable when you don’t have anyone to do TV hook ups and wall mounting. Outside of so many services that come with that I was completely happy with my TV set up.

Geek squad will here as scheduled. Did a great job and setting my TV up and showing me how to use. Did have to call in with a question later, because I forgot everything we talked about. Very friendly to me.