Customer Ratings & Reviews

The agents were highly skilled for doing the installation of the new TV and Sonos sound bar. They rather expected that we (senior citizens) to understand wifi controls of the new objects for installation. So when we had to change wifi services the Sonos sound system disappeared, and since there were no manuals left, We now are relegated to use the TV speakers and the sound bar is a decoration. I refuse to pay to have the sound bar reinstalled. The installers picked up all the papers and packing materials, and I have had to use the internet to discover all the attributes of the television. Really would be nice to have had a follow-up call or visit to see if we understood all the new functions available to us with the new technology. Sadly they install and run. I recommend them for the install, but for the teaching and familiarization of the newly installed equipment, I do not recommend these young techs.

Agent connected the fire stick , tv without issue.

The agents repacked my old TV after removing from its location. Then set up the new TV and did a real job providing operational instructions. Good crew.

Very knowledgeable! And professional. Called me to let me know they were on the way. Knew our community so that was good. Bought the 2 year contract and glad we did.

Was polite and they Installed the TV quickly and professionally

picture perfect, just the right size, right price! Technicans did a great job, they were efficient, knowledgeable, and answered all questions

The Squad member did a great job in setting up my TV. He answered all my questions. He was very nice and professional

Knowing I couldn't personally handle a 65" TV, I felt it was my best option. I can't say I was happy with the price but 2 guys delivered and set my whole system up in 30 mins and EVERYTHING WORKS!! Not even a tiny bit of frustration! The guys were fantastic!

Geek squad installed t v and hooked up my devices (TIVO box and new SONY blu-ray player) only hitch was they didn't quite explain how to use the damnd thing, I'm a little slow, so some coaching would have helped,but, other than that, excellent install!!!!

Nice tv and quality picture. Also the sound is pretty good. The only down side is the feet to hold up tv on a stand, could use more support, living in California this is extremely important.

I had ordered two tvs and wanted the geek squad to install. One of the tv's was badly damaged and they were able to get another with little effort. I had to wait a couple days but the room was not ready anyway. they did a great job in setting up and am very pleased.

didn't give much instruction. They should have reviewed how the remote works and what adjustments can be made in picture and sound. This is a pretty complex TV and it wasn't cheap, doesn't even come with an instruction book.

the agent set everything up for us & answered all of our questions went over how the TV worked was done in 25 minutes

Benjamin and Brandon did a great job! They dealt with each problem is it arose and I am happy to say they solved it!

I Purchased Geek Squad Support To Set Up And Hook Up My New Big Screen TV. The Geek Squad Agents Both Successfully Set Up And Hooked Up My New Big Screen TV While Also Connecting It To My Stereo System. I Am Happy With The Results.

The agent was very knowledgeable and friendly and was able to take care of all my issues quickly and correctly.

The Geek Squad agent set up my new TV quickly and effectively, and he was patient and thorough in explaining how it operates.

It took two attempts to get a functional TV installed. This was a Mother’s Day gift and meant to be a stress free gift. However, the first TV failed after two days which was not the technicians issue per se, but after further checking, the TV installed was a returned TV! It took several hours of phone work to get her setup with a new TV setup and delivery. This was apparently more arduous because the TV was purchased online rather than in store. It took an additional two weeks before her new TV was delivered and the installers did not manage to fully accomplish their task, though they did try. They were unable to program her remote to be compatible with the TV, a task that took me two minutes when I was able to go and visit her. The instructions were right in the manual. Also, they installed the TV stand incorrectly. TV is now working great and she really likes it but the process was not quite the stress free gift it should have been, primarily due to the installation process. I will not purchase online again, nor will I pay for installation.

The delivery and set-up was excellent. (I should have asked them to leave the box so I could have returned the tv and ordered a different one).

The contractor was prompt, knowledgeable and polite. Thanks!