Customer Ratings & Reviews

Techs did a great job mounting the TV on the wall and making all the connections. Gave really helpful instructions on using the remote and getting into settings. Cleaned everything up and took the box when they left.

Geek Squad set everything up for us and showed us how to use it. We are very satisfied with them.

The installer came on time and was very efficient. He walked me through the operation and answered all my questions. He unboxed and set up the TV on my cabinet.

Delivery was made and was handle with care. Personal was very curtious.

The agent did an amazing job. He was very professional, ensuring that all devices were connected properly and adjusted the picture to our liking.

Two members of the Geek Squad delivered and set up our new 75 inch tv. They observed COVID precautions. One member remained to program the tv. He was very pleasant and answered all our questions. Well worth the price.

The technician, Matt Anderson, was AMAZING!!!! He did a great job installing the tv and explaining to us how to use a Smart Tv. Our tv was a dumb one, and the Smart tv is new to us!

Did a great job. Were very thorough and knowledgeable. They answered a lot of my questions and fixed my issues. Even issues that were items purchased at best buy.

Excellent service from Jim from the Geek Squad. He was able to set up our TV very quickly and reviewed how to use it. He provided his phone number if we had any questions. Excellent....

Service took over an hour to get working. After he left all worked great. Four hours later the device turned on but got the wrong input, the sound bar came on but no sound. Not satisfied with the products and would never recommend the tv or the myharmony remote to anyone. We wanted a tv that any idiot could operate. I hope we are above that level, but we are unable to operate it. We were told by a salesman that it could run a certain app but later found that it cannot independently run it by itself. Your sales help need to be more clear. The remote is very complicated. So many buttons and options that it takes going to a class to figure how to work it. It was supposed to take up to 45 minutes to set up. It took a professional almost double that time. We were charged for setting up the remote and for helping with Pandora. When he got here I had already figured out Pandora but we were still charged for this part of the serves. Why would any pay for a tv the required training to use. Not happy with this. What is a person to do to get this stuff working so that it will simply work every time? I thought the geek that came out did ok but is there a class on how to turn on a tv? He explained it but nothing he said worked. I can recommend the geek but I cannot recommend Best Buy.

these two geek squad gentleman were extremely helpful. They answered all my questions during set up and then stayed extra to answer more questions.

Set up was excellent. The technician was profession and courteous. Worth every penny!

This T.V has the clearest picture I have ever had.And the set from Geek squad was awesome.

The agents mostly Robert with assistance from Stanley did. an excellent job of setting up and mounting my wonderful new Sony Bravia Tv and explaining the remotes

The tv is perfect for our master bedroom. The delivery person was most efficient and helpful in getting everything connected and in working order.

We would never purchase a TV without the Geek Squad protection plan which includes installation of the TV. We had an incredible experience at the Murrieta CA store and our Geek Technician, Mike Vanderslice, is top notch. One of the most professional technicians we have EVER worked with!

Service person was efficient, friendly & flexible. He kept me informed of when he'd be coming & it worked in my time frame

chris setup the tv quickly. got everything synced. saved me a lot of time and headache! lol

The two geek squad members were outstanding. They were on time and very professional. Answered all of our questions and showed us how to work our brand new toy.

They did a great job tying the tv,reciever turn table and dvd player together