Customer Ratings & Reviews

Geek squad hooked up several things needed for new tv!!

reason fail to show us how to work the tv's / how to nav, the screens and how to get to them... didn't leave any instruction manuels. they were great has to knowledge and setup. but couldn't set up vcrs /dvd players due to not having right connections. that was one thing i asked the sales person and he said they should have everything since you are paying for the set up and install./ i feel i paid for the connection by purchasing the install and service contact. and then they offer to run a line and power up the wall to install the tv on the wall and said they could do it for $150.00 it threw off guard... if we knew about before hand and for a lesser price would have them do it. we are thinking about it but it cost us now $150.00 plus $50.00 i am retired and need to watch my budget.

No complaints. Highly satisfied. Very professional, and great attitudes.

Fast and helpful. Respectfully.. they explain how to setup and use the tv

The agents installed my 65 inch Sony Bravia TV and connected it to all my devices and adjusted the sound system to maximize sound quality.

Agents were friendly and efficient. They were very careful with furniture and new TV, hooked up all accessories, set up and checked all functions, and reviewed instructions well. Well worth the money!

excellent tv. clear images. easy to use remote control

Love my Samsung smart 50” tv in my family room. Great picture quality and price. Also use Spectrum tv app plus other apps with it. I use a soundbar so can’t comment on what’s it’s like without one. Great Geek squad set up quick and easy. Replaced a Samsung that was not a smart tv. Had issues scheduling the delivery and setup online do to online glitch. Store rep in ma helped me sort it out and scheduled it for me. I have a larger Samsung q80 in my main room with great sound and features but this one is perfect for smaller room. I have Alexa set up to turn them both on and off but haven’t been able to do more advanced things using Alexa e.g. open apps, change channel.

Was very fast and efficient and helpful. Would definitely recommend the Geek squad.

Exceeded my expectations and arrived on time. Will use in the future.

The Geek Squad guys were on time and brought all the correct devices with them. They were very knowledgeable and helped me make some choices in the setup process. Everything worked right the first time. Happy with my decision to use them.

Hooked up my equipment and made sure everything worked properly and made sure I understood what to do

Both agents did a terrific job. If only all of your employees were as good. It’s agents like these that keep me coming back and buying all my electronic equipment from Best Buy. Both deserve promotions and pay raises. Service was A Plus!

Geek Squad tech, Cameron, was outstanding(!!!!) on installing our new TV. He even came back later when we were having a problem and fixed it.

Agent was great setting up my TV and took the time to explain features. Great job!

The team did a great job. The entire Best Buy experience was wonderful and will definitely go again for anything we need that they sell.

The agents unpacked my TV, set it up, and connected it to my devices. They were polite and knowledgeable.

The agents connected my TV and components. They were efficient and kept me informed regarding their expected arrival time. They were very helpful and thorough. They were also very pleasant.

Gary and Craig did a fantastic job installing my 49 inch Samsung TV. These two members of the Geek squad do exceptional work and go out of their way to make the customer satisfied. This is the second installation completed for me by Gary and Craig.

This is the second time I've used the Geeks and in one word, they are Awesome. If you want your equipment installed in a workable, neat, and functional way, the Geek Squad in always there to help. These guys really know what they are doing. USE THEM!