Customer Ratings & Reviews

We had a problem where our home theater no longer transmitted video and then audio for our cable. I diagnosed it as potentially an ethernet cable problem. However, I wanted a second opinion and the Geek Squad tech came and determined that the converter box (IP to HDMI) was potentially the cause. They further analyzed and determined that the cable needed to be spliced. In the end new converters and cable re-splicing addressed this vexing problem, The tech demonstrated good debugging and communicated clearly what was being done. The result was great including reprogramming our universal remote.

Mu agent was wonderful--pleasant, kind, knowledgeable and patient. He had to problem solve and he was very much able to do so. We were at the end of his long workday and he never hurried, giving the same service he would have given if it has been earlier in the day.

When the Geek Squad gentleman installed my new 50 inch Vizio Quantom M tv I think he might not have unpacked the owner`s manual. Can you help me to get one?

Quality set up. The installers we on time, friendly, and competent.

Guys did a GREAT job and were outstanding in informing me how to operate my new tv. Thank you Best Buy.

The agent did an excellent job setting up the TV and exlaining options. He was atient and knowledgeable

Excellent service! Agent did a great job assembling the cabinet and TV! Setup was performed professionally! I couldn't be more satisfied!

I had the Geek Squad setup and calibrate my TV and BlueRay player nearly 5 years ago. They were very professional and knew their stuff! Pay a little extra and have the Geek Squad set up electronics for you!

I questioned the $200 fee to deliver and set up the TV, but since I'm not supposed to lift that much, I went along with using the Geek Squad. Boy, are we pleased! The agents were great and efficient, but they took the time to show my non-technical wife how to use all the streaming features. She is thrilled with 'her' new TV, and I think we got a great value.

I love my new tv & stand. Must say that the 2 reps that delivered them were knowledgeable and respectful.

The Geek Squad did a fantastic job mounting my TV. There were two team members, one experienced and one learning. They were both very professional and the more seasoned team member accepted nothing less than perfect.

I bought a netgear ac 1200 router. I was at a loss of how to connect it. There weren't any real instructions with the router or TV. Called Geek Squad and they had it up and running in about 15-20 mins. Very satisfied.

When the Geek Squad techs came to our house they were very personable, professional and very efficient. Within a few minutes they knew the best way of solving our issues and went to work immediately. Very impressed!

Geeks worked professionally. Answered any questions we had while they took the TV out of box and installed to wall. The cords were hidden behind the TV nicely. All boxes and debris were taken out of home by Geeks.

Agent set up tv and all devices so quickly & everything works perfectly!

Great job from the tech. Exceeded expectations abd professional

Very knowledgeable team member did set up. Answered all my questions. Good experience!

Richard from Geek Squad arrived on time with our new TV. He was very knowledgeable, professional, and hooked-up our new TV to the cable box and blue ray player efficiently. Thank you Richard & Best Buy!!

The installation was done quickly but not smoothly. The picture and service were set up and I was instructed on the use of the TV controller, but it wasn't integrated properly with my cable controller. So we still need to use both controllers and the sound can't be controlled with the cable controller.

These guys are really the best. They are careful, courteous and very clean. They hide all the wires and double check the set up is exactly to your liking.