Customer Ratings & Reviews

Geek squad delivered and installed 75” tv no problems. Had to return a previous Walmart TV that was delivered cracked. Absolutely no issues with Best Buy delivery, install and setup.

Excellent service person. Knew the product and was able to easily explain how the TV worked. Was able to even explain some of the working of our TV cable service. Very polite and easy to talk with.

agent was quite helpful in correcting my mistakes setting up myself

This review is actually mixed. Our experience purchasing several tvs, fire sticks, brackets, and a media room set up was bat-guano-hits-the-fan. Truly one of the worst customer service experiences ever. We vowed to never use Best Buy again. However, the Geek Squad CREW that showed up to install everything -- two hard-working gals -- was terrific. They were on time, courteous and knowledgeable. Best Buy's troubles seem to come within the store management or in the corporate management.Either way, don't blame the Geeks when it all goes wrong.

The Geek squad completed the removal and disconnect of the old TV and installed the new Sony TV, described the operation of the new remote and cleaned up quickly. A good investment.

Agent arrived on time and set up tv and checked several channels. I could not figure out how to pull up local broadcast stations and he patiently showed me how.

Efficient and knowledgeable, the team answered all my questions

Very pleased with my purchase. I shopped and reviewed several different Televisions. Had Geek Squad set it up. Larger TV than I ward to do myself.

They were fast and informative. Had it set up in no time and had a lot of info on how it all works.

Geek Squad #1 setup our new TV and moved our old TV to another room and set it up for us. We wanted to use only one remote, but this squad could not make our Uverse remote control everything and left us using 2 remotes to watch TV. Our salesman recommended the Harmony remote, We ordered it along with a Sony soundbar and Geek Squad #2 set them up and resolved our remote problem so that the Uverse remote handled all our electronics. We returned the Harmony remote for credit. Our #2 Geek Squad was top notch.

The geek squad did an amazing job. Sure, it’s expensive but it’s not something I could do on my own. Very informative. Pleasant.

Geek squad should have been notified that it will take 2 individuals to install the 65" TV over the mantel in the great room. With my help, we managed. Not the best solution for retirees. The installation was simple- not mounting...but the need for 1 persons was critical.

The techs were great! On time and very knowledgeable in the device and my surround sound setup.

The agents setup and connected to most my devices. Came back next day to fix sound bar problem.

Mike did a great job. Explained features and hook up all devices. Not crazy about the sound. It roars on all setting but clear voice. Also not crazy about the sales person. He did not explain the transaction. Terms and answers kept changing. Felt like i was being taken advantage of.

Delivery on time, very minimal time taken with getting the job completed, explained the working of the new TV and took the old TV, Would definitely recommend this team to anyone,

Great tech that came and installed my new TV. He was on time, very thorough and answered all of my questions.

The Geek Squad guys that came out were the best! Such a huge difference from these two compared to the 3rd party crew.

The Geek Squad had a subcontractor come to our home to install our tv. They were on time, courteous, covid safe, and knowledgable. The setup was fast and enjoyable.

Tha individuals who setup my TV were outstanding and very polite. Kyneddy Spelling is wrong.